At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Principal Trainer is responsible for advancing organizational readiness, training development, and user adoption activities supporting the Enterprise Imaging 2.0 Program and Merative Merge Enterprise Imaging implementation. This position is responsible for designing, developing, and implementing a comprehensive multi-wave training program for radiology, cardiology, specialty imaging, physicians, clinicians, operational staff, and support teams. The Principal Trainer serves as the primary training lead for Enterprise Imaging initiatives, ensuring successful adoption of new workflows, technologies, and imaging systems. Provides ongoing training consultation, curriculum development, change management support, workflow education, collaboration, and end-user support. Supports workflow transformation initiatives through readiness planning, go-live support, and post-implementation optimization activities. Also responsible for contributing to project work, implementation readiness activities, and post-go-live optimization. The Principal Trainer typically reports to an ISD manager or above.

Job Description

Minimum Qualifications

Education: Associates degree, preferred

Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills:

• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience desired
• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills

Principal Accountabilities

Analysis/Design

• Translates customer requests into Epic and other software application solution specifications.

Applications Development

• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems

Technical Administration

• Maintains detailed technical knowledge of assigned applications.

Application Support

• Assists customers with optimizing  their use of Epic applications.
• Participates in after-hours application support via rotating on call schedule.

Project Planning 

• With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task

Problem Solving

• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
• Develops options and recommendations.

Customer Service

• Provides training, support, and problem resolution to customers.

Communications 

• Thinks, plans, leads and acts appropriately in tactical settings.
• Demonstrates strong communication and interpersonal relationship skills.

Other 

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.