Engagement Manager (Client Strategy and Ops)
Posted 4D AGO
⚡ tl;dr
- Help us get more promising new medicine to patients. We're currently supporting many of the most-promising new interventions for depression & anxiety.
- Join a rapidly growing company (we've ~5x'd in the past year) while we're still just a tight-knit team of ~30.
- Work directly with clients as a strategy and ops thought partner — drive the delivery of Power on critical clinical trials end to end.
- Analyze data to surface operational opportunities so we can bring thoughtful optimization ideas to our clients.
- Most of our team is very-senior (7+ years experience), but we're open to individuals who are earlier in their career for this role!
🧬 Let's accelerate medical innovation
At Power, we're making clinical trials easy to navigate for all patients.
Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run website which is written in complex medical jargon that is impossible for most people to navigate.
At the same time, clinical trials are the bottleneck on medical innovation—new medicine takes almost 10 years to test, costs >$2B to develop, and over 86% of all clinical trials are delayed because they can't find enough patients. This is one of the biggest problems facing the life science industry.
Power is the easiest way for patients to access promising new studies. We help more patients find treatments, and accelerate the discovery of novel medicine as we go.
🏹 The role
Power is reaching the point where our product really works. Given this, we’re looking for a high-agency generalist to lead client engagements and own executive relationships with our partners.
If we were to zoom in, you’ll likely spend time:
- Managing cross-functional operations for high profile engagements from implementation to reporting and close out
- Conducting strategic analyses to diagnose bottlenecks in operations and size new opportunities for growth
- Advising client executives to on clinical trial operations; building a trust-based relationship with our partners
- Owning the P&L of the programs you are leading
This role will be based in our SF office.
📊 Ideal Qualifications:
- We don’t believe in strict years of experience but our ideal candidate likely has a few years of experience in fast-paced, high-growth environments.
- You’ve probably spent some time in an analytical professional service environment (banking, consulting) and left for an early/mid stage startup (seed - series b) because you wanted to get stuff done
- As a result, you’re probably fluent in business analytics, client management, and ROI analysis
- And you’ve also learned how to duct tape a v1 concept in order to validate an idea (webflow → typeform → zapier → airtable)
- A background in pharma R&D or clinical research is a plus but we believe this is learnable
🔎 The product
Power is the most patient-friendly marketplace resource for clinical trials. We’re striving to build a tool that’s
- Comprehensive we make it easy to search across every trial in North America so patients never feel like they have blind spots
- Simple we apply a healthy amount of data engineering and empathy to the reams of unstructured medical data on clinical trials to simplify things for patients that are trying to evaluate potential trials
- Connected we help patients proactively reach out to the researchers directly and researchers love connecting with motivated patients
👋 The team
We're a team of experienced marketplace operators with backing from some of the best across health tech and pharma.
Check out our team page
✉️ If this sounds like your kind of adventure
We'd love to hear from you. Email brandon@withpower.com
In lieu of a cover letter, tell us about something you've built that you're proud about (or better yet, show us)!
❓ FAQ
What is the culture like at Power?
A few values stand out: urgency, selflessness, agency, obsession. We’re looking for owners, so we hope you’ll help us expand this list.
Where is this role located?
This role will be located in our SF office. Our San Francisco team is in office 4-5 days a week (Wednesdays are flexible).
What are the requirements? Do I need certain years of experience, or a background in healthcare?
We have no 'formal' experience requirement, but think it's important that our earliest team members are highly autonomous.
This means that you've been accountable for building large pieces of an organization, or product, users love.
Inversely, if you're at a point in your career where active mentorship is very important to you, this role likely isn't a fit for you.
How is the work life balance?
At the highest level: we trust team members to manage their own schedules and we believe that taking time off to recharge makes you more productive in the long run.
The truth about early stage companies and small teams is that everyone’s work makes a big difference on the company’s trajectory. We’re not afraid to work hard if it’s impactful.
Typically, we check out around 6pm to protect family time and then log-in later to finish anything that was left undone.
How are you funded?
Happy to share specifics but we've raised $19m to date with our Series A coming at the end of 2023. We have more than enough funding and runway to grow into the next stage of our company.
How does your interview process look?
3x Behaviour Interviews
1x Technical Interview
After which, we'd love to pay you to work with us for ~2 days, so you can get a sense of what it's like to work together.
How big is this market?
Clinical trial recruiting is $3B dollars annually. Total spend on clinical trial operations is $180B annually.
Diversity is a priority for our team. Historically, clinical research has been terrible about including diverse populations. This is problematic because the efficacy and safety of medicine may differ by age, sex, race, and ethnicity. As a result, we draw healthcare conclusions that don’t actually reflect the outcomes for various groups (source).
Power exists to empower all patients, and that starts with having a diverse team.
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