Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Field Specialist I, Production Technology Services
- Type
- Full time
- Posted
- 1D AGO
About the role
Production Systems Technology Service Specialist I
The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area.
RESPONSIBILITES:
- Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
- Manages territory, inventory and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
- Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
- Completes technical training on new equipment as assigned.
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales partners to maximize equipment leads and upgrade opportunities.
- Assumes responsibilities assigned by the Field Technology Service Manager as required.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner
- Available to work shifts, stand-by, and/or on-call as required.
- Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
- Is a positive influence/champion within the team/organization.
- Provides technical assistance to less experienced technicians.
- Practices Ricoh Values at all times and complies with all company policies.
- Performs other duties as assigned.
QUALIFICATIONS:
�· 4 years field experience including 1 year as TSC I
�· Sustained "Exceeds Expectations" performance level
�· A+ or Net+ certifications (as an asset)
�· High Volume, Color Graphics Trained and assigned. (75% as an asset)
KNOWLEDGE, SKILLS & ABILITIES:
�· Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
�· Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
�· Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
�· Possesses methodical approach to resolving problems.
�· Possesses strong interpersonal and verbal communications skills.
�· Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
�· Possesses the ability to effectively communicate with customers on complex subjects.
�· Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
�· Possesses ability to convey technical information through training seminars, written, or verbal communication.
�· Possesses ability to write, assemble and distribute technical information relative to connectivity.
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