Who we are looking for

An experienced operation manager for the SSGM India COO organization with a proven record of managing processes and large teams in the area of securities lending, mark to market, SBL, Corporate actions, Settlements of FI or Equity and Collateral management.

Why this role is important to us 

The team you will be joining is a part of State Street Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSM business unit. As our investment research and trading arm, SSM’s number one goal is to enhance and preserve our clients’ portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world. Join us if making your mark in the capital markets industry from day one is a challenge you are up for.

What you will be responsible for

As Agency Lending - Collateral & Settlements -Manager, you will

Position Responsibilities

• Processes high volume of international loans, Recall returns, Equilend & Non-Equilend Broker Returns daily adhering to established procedures and controls; monitors and resolves pending and failing aged Returns. Contract Compare, Billing, etc
• Interacts with traders, client management, fund group(s) and counterparts regarding discrepancies if any
• Executes instructions to receive or deliver securities from counterparties.
• Ensure that your team meets the agreed SLA, KPI and KRI and evidence of the same documented every day.
• Reviews contract compare records, DDA’s to validate positions with each counterparty.
• Assists business area with inquiries pertaining to transactional activity; coordinates response with traders, corporate actions staff and other internal teams.
• Ensure timely resolution of counterparty issues including pricing problems, quantities of loans and borrows, etc. while keeping management informed of any potential issues.
• Identifies and analyzes operations risks related to current and potential business and recommends procedural changes/improvements as needed
• Understand end to end of the process (including new ones) and contributes to process improvement ideas highlighting any  potential process risk to the managers
• Demonstrates effective risk management skills – capture and communicate probability and impact to key stakeholders, ensure appropriate mitigation strategies are agreed.

The Manager is expected to display the following Managerial qualities:

• Demonstrate ‘Risk Excellence’ culture in your behaviour and nurture the same ethos within the team, encouraging an environment of openness and transparency that fuels effective challenge, debate and open discussion.
• Establish and nurture a culture of individual and collective ownership at the ‘captive’ giving all staff a clear sense of both responsibility and accountability. Develop effective working relationships with all SSGM staff at all levels across all locations
• Ensure that all staff adheres to the expected SSGM Code of Conduct.
• In depth knowledge of domains like- securities lending, mark to market, SBL, Corporate actions, Settlements of FI or Equity and Collateral management.
• Should have 8 to 10 years of experience in knowledge services environment serving Capital Market in Stock lending domain, handling a team of over 5 to 10 people at a minimum.
• Communicates with other team members from diverse background in an effective manner. Influences and motivates the team. Creates an empowering climate. Projects an inspiring presence and collaborates by fostering a network of communication
• Demonstrates flexibility and effectiveness with changing environments, tasks, responsibilities & people. Is open to change and new ideas while maintaining core goals and values. Adapts behavior and work methods in response to new information, changes or organization demands
• Ability of an individual to facilitate the continuous development of individual & organizational competencies, developing other’s potential through the sharing of expertise and providing timely feedback. Continue to coach and mentor staff.
• Track and monitor the workflow queues/day to day workload/pending requests/mailbox to avoid any potential issues and delays and ensure 100% SLA and accuracy and timelines for BAU deliverables.
• Drive opportunities to work across groups in support of client needs, contribute in enhancing operating model and key Business Unit and Transformation initiatives, deliver on business and regulatory initiatives as per set timelines, achieve our financial commitments by providing better client service.
• Always finding better ways to improve the process-you are responsible to drive and provide process improvement ideas to make the process and operating model better and efficient. Encourage staff to think differently. Look to provide time saves and risk reduction
• SSGM COO transformation - understand and assess internal control environment to drive year-over-year improvement and enhancement of internal controls – promote self identification working in partnership with the global SSGM Business Controls teams

Shift Time

• Should be flexible to work in EMEA shift (2:00Pm to 11:00Pm IST) Shift

Subject Matter Expert in :

• Global Markets
• Securities Finance
• Settlements and Collateral
• Securities Lending
• Mark to Market
• Depo and inventory management
• Financial Accounting
• Enhanced Custody
• Corporate Action

Required Competencies

• Work as a team player in a global team environment
• Ability to work and communicate with people across organizational units
• Demonstrate a high standard for customer service and proactively managing work queues
• Handling and monitoring issue and query mails and escalating issues promptly as required to Senior Management
• Strong risk mitigation, problem solving, and decision making skills
• Effective in process improvement and expense reduction
• Ability to think critically and resolve complex problems
• Strategic mindset – looking at bigger picture for the future of the organization
• Change agent with abilities to navigate challenges effectively

Education / Experience

• MBA/BS/BA or equivalent
• 8+ years experience in management of multi location
• Strong management and employee relations skills

Technical Skills – IT and Systems

• Intermediate, demonstrable knowledge of Microsoft Office suit
• MCH
• Euroclear/CREST
• Qlikview
• DTCC
• IHS MARKIT
• PIRUM
• EQUILEND

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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