Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

• Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems. With our newest cloud-based services we deliver a system for clinical training and educational purposes allowing our surgeons to reflect on and improve their clinical skills.
• We are looking for a highly motivated top-notch experienced clinical support person, with the necessary background in digital technology to join us in an important period of growth for digital solutions based on our Intuitive Hub and daVinci5 (incl. MyIntuitive+) technology in the assigned region.
• The Digital Solutions Specialist (DSS) will focus on the execution of current and future digital strategies to further grow the digital solution adoption by our customers. As an expert on Intuitive’s Digital Solutions, knowing the ins-and-outs, the DSIS seeks highest customer satisfaction and product utilization.
• To do so, the DSS is responsible for customer onboarding, performing workflow analysis and optimization, customer training and application support, as well as training and supporting the sales and marketing efforts with customer presentations, product demos remotely, onsite and tradeshows and internal trainings.
• The DSS will lead customer meetings, train the Intuitive Hub and My Intuitive+ services in numerous clinical settings and specialties, support customer readiness and drive further expansion of our digital offering within our existing customer base.
• In addition, the candidate will build and maintain long-term relationships with Key Opinion Leaders within our industry, key decision-makers, surgeons/physicians, nurses, and IT managers.

Roles and Responsibilities:

• • Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally),
  • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives,
  • Educate and prepare customers for My Intuitive+ including customer onboarding,
  • Monitor and drive digital products utilization by customers and clinical users,
  • Drive continuous expansion of the user base by working with key hospital staff and thought leaders,
  • Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution,
  • Lead clinical teams through training sessions, helping them understand system operation,
  • Onboard, coach, and mentor new and existing team members,
  • Participate in the training and launch of new products and/or procedures,
  • Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material,
  • Build excellent relationships with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service,
  • Support complex customer events involving multi-departmental collaboration and multi-faceted solutions,
  • Be a resource to the clinical and administrative team, providing guidance and insight into the use of the Intuitive Hub System,
  • Provides feedback based on client experiences to support and product development team for process improvements.
  • Prospect for digital solution expansions and upgrades existing base.

Qualifications

Required Knowledge, Skills, and Experience:

• Bachelor’s degree or equivalent experience required. Engineering, life science or medical background preferred,
• 2+ years’ experience in procedural / OR healthcare software required,
• 2+ years of experience with clinical project integrations,
• Prior knowledge with EMR/PACS solutions is an advantage,
• Background in training of clinical and OR staff required,
• Knowledge of the Procedural/Operating Room environment required,
• Excellent analytical and problem-solving skills required,
• Expertise and experience in delivering consulting services to the customer required,
• Ability to deliver consistent and effective communication,
• Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions,
• Highly organized and able to manage time in a fast-paced environment,
• Strong communication skills, both written and verbal in Italian and English,
• Travel >75%

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.