Small&Medium Account Support Engineer

Job Responsibilities: 

• Small&Medium Account Management: Oversee the operation of key accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth. 
• Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction. 
• Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations. 
• Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction. 

Job Requirements: 

• Language Skills: Proficiency in English and Malay. 

• Education: Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major. 

• Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred. 

• Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy. 

• Technical Knowledge: Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus. 

• Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration. 

• Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.

Additional Information: 

• Fixed mobile allowance
• Overtime claims
• On The Spot Award
• Long Service Award
• Leave encashment option
• Birthday gift vouchers
• Medical insurance
• Wellness reimbursement
• Office conveniently located within walking distance to public transport

About Us

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!