Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

Responsible for processing, managing, and coordinating customer orders accurately and efficiently, received through the various sales channels available to the company. Ensures that the information is complete, correct, and ready for processing and follow-up.

Specific Job Functions

• Receive customer orders sent via email.
• Interpret customer and sales representative order requirements and enter the information into the Oracle system.
• Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
• Detect and correct inconsistencies or errors before releasing the order for processing.
• Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
• Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
• Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system.
• Follow the procedures of our quality system in the daily performance of duties.
• Ensure that the documentation used daily is in perfect condition and up to date.
• Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”).
• Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status.
• Follow up on orders requiring changes or cancellations.
• Correct errors detected in already registered orders (post-booking and PPMs), collaborating with involved areas to ensure modifications comply with established processes.
• Register new addresses for already established accounts.
• Conduct internal audits of customer orders.
• Record performance indicators in individual metrics, focusing on productivity and quality (standard, CFs, and PPMs).
• Attend informational and training meetings related to new products, processes, etc.
• Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service.
• Participate in audits established by the quality management system.
• Promote improvement activities and projects applicable to the area.
• Take on occasional assignments not related to their designated areas, such as:
  • Responding to Key, Combo Mailer, and chart requests.
  • Supporting the identification and resolution of potential issues reported by production.
  • Supporting the annual inventory.
  • Supporting EDI orders, running reports.
• Other tasks as assigned.

Qualifications

Education:

• Bachelor's degree in Business Administration or a related field.

Experience:

• 1 to 2 years of experience. Internally, 2 years within the company.

Languages:

• Advanced English

Other Competencies:

• Proficiency in Oracle system
• Proficiency in Microsoft Office suite
• Strong communication skills
• Good organizational skills

Additional Information

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market benefits programs, product discounts, etc., within the Mexico employment law requirements.  We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need reasonable accommodation for any part of the application or interview process, please contact our HR Department to know the nature of your request along with your contact information.