Job DescriptionWe are looking for a detail-oriented and proactive Coordinator to join our Programs team. The idealcandidate will play a key role in onboarding clients, maintaining consistent engagement through follow- up and feedback calls, and ensuring seamless adherence to processes while driving lead generation for our healthcare services.
Responsibilities:● Client Onboarding: Efficiently onboard all assigned clients with a clear understanding ofprogram goals and timelines.● Follow-Up Calls: Schedule and confirm consultation appointments; make regular mid-programcheck-in calls to track progress and ensure engagement.● Process Adherence: Follow a strict 24-hour turnaround time (TAT) for updates, maintain data accuracy, and ensure smooth communication with internal and external stakeholders.● Feedback Collection: Collect feedback from at least 100 clients per month (aligned with thenumber of new clients onboarded monthly).● Data Management: Maintain accurate, updated data and reports, shared on a monthly basisand as needed for decision-making and evaluation.
Requirements:● Bachelor's degree● Previous experience in healthcare coordination, client servicing, or wellness program support ispreferred.● Strong communication and interpersonal skills to manage diverse client and stakeholder interactions.● Excellent organizational abilities with a focus on process, timelines, and data accuracy.● Comfort with using spreadsheets, and digital communication tools.● Self-motivated, accountable, and able to work independently in a fast-paced environment.