Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Representative - Customer Service
- Type
- Full time
- Posted
- 8D AGO
About the role
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to inside sales and outside sales via email and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
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