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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers:

• An extensive data model

• A complete set of business processes and integrations.

• A full range of omnichannel experiences and apps (including sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and commerce solutions).

Role Description

Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite, as well Industry-specific products. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects:


Senior Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.
 

Your Impact

Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.

To be successful in the role you:

• Ensure scalable and standard methodology solutions to meet and exceed customer needs

• Guide the evaluation of business and technical requirements

• Build relationships with key collaborators and team members

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer

• Review and guide project vision and direction, implementation approach and key artefacts

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management

• Balance strategic architecture leadership with hands-on solution delivery. Actively contribute to implementation, while driving design governance, technical integrity, and alignment to customer’s strategic objectives.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.

• Where required, support pre-sales activities to position Salesforce Services

• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Basic Requirements

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages

• Deep functional and business knowledge of industries/verticals Energy & Utilities and Telecommunications including business capabilities, customer journeys and operations, preferably in the Australian and New Zealand markets

• Ability to analyze, design, and optimize business processes via technology and integration

• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases

• Work independently and as part of a distributed team and a willingness to take ownership of problems

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience)

• Available to travel regionally and occasionally internationally depending on customer needs

Preferred Requirements

• Prior experience in industry related technologies like Omnistudio, EPC, CPQ, OM and Energy & Utililies Billing Platforms would be advantageous

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

• Ability to build and maintain key relationships with C-level / mid level and key decision makers

• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions and integrating to thrid-party solutions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.