We are seeking a hands-on leader to build and launch a new Fund Order Services solution for a strategic client and then lead the service in BAU. This role is accountable for the full outcome, not only the project plan. The successful candidate will set direction, make decisions, remove barriers, drive execution across Operations, Product, FRS, Technology, Risk and client stakeholders, and establish a scalable operating model with strong controls and a high degree of automation. As the service matures, the role will lead ongoing delivery, risk management, performance, continuous improvement, and expansion to new clients.

What You Will Own

End-to-End Service Ownership

• Own the FOF workstream within the UC Regents uplift and remain accountable from current-state discovery through go-live, stabilization, BAU, and future client expansion.

• Define clear outcomes, priorities, decision rights, milestones, dependencies, and resource needs, then drive the team to delivery.

• Create concise executive updates that clearly communicate progress, decisions, risks, dependencies, and required actions.

• Lead through ambiguity, resolve cross-functional issues, escalate early, and ensure commitments translate into completed deliverables.

Operating Model, Automation and Execution

• Lead deep dives to understand and document the current highly manual model performed outside FOS.

• Design and obtain alignment on the end-to-end future-state operating model, with automation, scalability, resilience, clear ownership, and effective exception management built in from the start.

• Ensure business requirements, FRS user stories, process flows, operating procedures, controls, testing, and implementation plans remain aligned and traceable.

• Make practical design decisions that balance client outcomes, operational risk, technology feasibility, control strength, and speed to market.

Risk, Governance and Control Accountability

• Own completion of NBPRA requirements, approval conditions, post-implementation review activities, and internal IT and design approvals, including ISRMP, Architecture Review Board, and TPRM where applicable.

• Challenge the future-state design to identify operational, technology, data, vendor, and transition risks and ensure effective mitigants are implemented before launch.

• Oversee creation of the control framework, SOPs, Business Process Maps, Archer controls, Task Manager checklists, contingency plans, and FTTOP compliance.

Launch and BAU Leadership

• Direct model office, production parallel, end-to-end readiness, implementation, and go-live decision making.

• Lead production stabilization and establish BAU governance, service monitoring, escalation, issue management, and continuous improvement routines.

• Oversee delivery in a highly automated environment, with focus on service outcomes, exceptions, control performance, technology health, and client experience rather than manual task supervision.

• Build a repeatable model that can be extended efficiently to new clients and additional capabilities.

What Success Looks Like

• The service launches with a clearly defined operating model, accountable owners, tested technology, effective controls, and practical contingency plans.

• Key risks and issues are surfaced early, decisions are made quickly, and cross-functional teams execute against clear commitments.

• BAU delivery is stable, measurable, controlled, and positioned for continued automation and client expansion.

Required Experience and Capabilities

• Significant experience in fund operations, with strong preference for Fund Order Services, Transfer Agency, cash allocation, or related transaction-processing services.

• Demonstrated success building or materially transforming an operating service and carrying accountability into live production and BAU.

• Strong knowledge of operational risk, control design, technology-enabled operations, testing, implementation, and production support.

• Ability to lead senior and cross-functional stakeholders while remaining close enough to the detail to challenge assumptions and unblock execution.

• Excellent judgment, ownership, written communication, and ability to deliver in a fast-moving environment with evolving requirements.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$70,000 - $130,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.