🧬 Let's accelerate medical innovation

At Power, we're making clinical trials easy to navigate for all patients.

Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run website which is written in complex medical jargon that is impossible for most people to navigate.

At the same time, clinical trials are the bottleneck on medical innovation—new medicine takes almost 10 years to test and over 86% of all clinical trials are delayed because they can't find enough patients. This is one of the biggest problems facing the life science industry.

Power is the easiest way for patients to access promising new studies. Thus helping more patients find treatments and speeding up the progress of medical research as we go.

🏹 The role

We're building our foundational team as we expand our customer base rapidly.

In order to keep up with demand, we’re looking for a customer success lead to jump in and own the customer journey for our researchers. We need someone who’s excited to spend time working with customers directly to make sure they’re getting the full value of our platform.

You'll have an immediate and direct influence on the growth of the business and quickly become a foundational expert on the team by working so closely with our core customers on a daily basis. We’ll regularly look to you to help shape the strategic priorities and core needs for this crucial side of our marketplace.

Given how early we are, you'll have tremendous impact on:

• Our company culture
• Our design philosophy
• The people we hire
• The products we deliver

🤔 Some of the problems we'll be working on

We don't believe in strict job requirements, but if these problems sound fun and familiar, you're probably well suited for this gig:

1. Owning onboarding, activation, engagement, and expansion for mid market accounts ($50k-100k / account).
2. Growing a business by obsessing over activation and retention rates for your customers.
3. Delivering and training users on new software tools and processes.
4. Building relationships with researchers, hospitals, and clinics.
5. Synthesizing customer feedback into product insights.

🎯 About you

• You’ve done customer success, account management, or B2B growth with mid market accounts.
• You’re a competitive team player. You love hitting goals together with customers.
• You want to build a business.
• You love driving your own user research: you’re excited to get deeply familiar with the research nurses using our tool.
• You can drive projects independently or work in a highly collaborative, x-functional manner. You naturally balance speed, craft, and business goals.

🌟Nice to haves

• You have analytical expertise, with proficiency in SQL
• You have a familiarity with marketplace businesses, clinical research, or health tech more broadly.
• You have some other ‘spike’ or unique strength that would round us out! We’re always looking for complementary skills & experiences.
• You like to dive into the science & lit in your personal life — whether it be for sleep, nutrition, supplements, or something else entirely.

🔎 The product

Power is the only consumer-grade platform for clinical trials.

• Comprehensive: we make it easy to search across every trial in North America so patients never feel like they have blind spots
• Simple: we apply a healthy amount of data engineering and empathy to the reams of unstructured medical data on clinical trials to simplify things for patients that are trying to evaluate potential trials
• Connected: we help patients proactively reach out to the researchers directly and researchers love connecting with motivated patients

👋 The team

We're a team of experienced marketplace operators with backing from some of the best across health tech and pharma.

Check out our team page

✉️ If this sounds like your kind of adventure

We'd love to hear from you. Email matt@withpower.com

In lieu of a cover letter, tell us about something you've built that you're proud about (or better yet, show us)!

❓ FAQ

What is the culture like at Power?

A few values stand out: urgency, selflessness, agency, obsession. We’re looking for owners, so we hope you’ll help us expand this list.

Where is this role located?

If you are in SF, you’ll be in the office with us 4-5 days a week (wednesdays are optional). But this is a remote-friendly role.

What are the requirements? Do I need certain years of experience, or a background in healthcare?

We have no 'formal' experience requirement, but think it's important that our earliest team members are highly autonomous.

Inversely, if you're at a point in your career where active mentorship is very important to you, this role likely isn't a fit for you.

How is the work life balance?

At the highest level: we trust team members to manage their own schedules and we believe that taking time off to recharge makes you more productive in the long run.

The truth about early stage companies and small teams is that everyone’s work makes a big difference on the company’s trajectory. We’re not afraid to work hard if it’s impactful.

Typically, we check out around 6pm to protect family time and then log-in later to finish anything that was left undone.

How are you funded?

Happy to share specifics but we've raised a large seed round from top investors. We've intentionally raised enough to comfortably get us through the messy 0 to 1 stage.

How does your interview process look?

We strive to make a decision in about two weeks. The last thing we want is to be wasting your time. We believe that it’s important you’ve had a chance to meet a number of folks on our team so you’re able to decide whether you’re going to like working with us. So we’ll work to make sure you’ve met 3 members of our team and our two founders.

How big is this market?

Clinical trial recruiting is $3B dollars annually. Total spend on clinical trial operations is $180B annually.

Diversity is a priority for our team. Historically, clinical research has been terrible about including diverse populations. This is problematic because the efficacy and safety of medicine may differ by age, sex, race, and ethnicity. As a result, we draw healthcare conclusions that don’t actually reflect the outcomes for various groups (source).

Power exists to empower all patients, and that starts with having a diverse team.