Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Join Intuit's Intelligent Process Automation (IPA) team within the Customer Success organization. As an Intelligent Process Automation Solutions Designer, you will bridge business strategy and technical execution — designing, automating, and optimizing end-to-end workflows that drive transformation across Intuit's service and operational ecosystems.

This role combines strategic systems architecture with deep technical implementation expertise in automation, AI/LLM integration, and cloud-based process design. You will act as both a business process strategist and a hands-on automation engineer, ensuring that every automation directly enhances business outcomes, scalability, and customer experience.

Responsibilities

End-to-End Automation Design & Architecture

• Lead the design and deployment of intelligent process automation solutions across Customer Success and adjacent business units.
• Architect integrated systems connecting CRM, data pipelines, APIs, and AI services using AWS infrastructure, Jenkins, and microservice (MSAAS) environments.
• Translate business requirements into solution blueprints and software design documentation that define data flow, integration points, and automation logic.
• Oversee solution design from conceptualization to production, ensuring alignment with the company's automation strategy and governance frameworks.

AI and Agentic Systems Development

• Build, train, and validate functional models — both classical ML (classification, regression, ranking) and LLM-based (fine-tuning, prompt engineering, RAG) — not just orchestration layers on top of third-party APIs.
• Build Agentic AI capabilities that can autonomously perform business processes or support human decision-making.
• Design and implement LLM-based interfaces and workflows for process orchestration, text understanding, and automation triggering.
• Prototype, evaluate, and deploy new AI/ML and natural language processing solutions, ensuring measurable business value and compliance with data governance standards.

Technical Implementation & Integration

• Develop, test, and deploy Python-based automation frameworks, scripts, and microservices for workflow optimization.
• Implement robust CI/CD pipelines using Jenkins and AWS tools for automated deployment and version control of process automations.
• Ensure automations are secure, compliant, and scalable, leveraging AWS security frameworks and best practices.

Business Partnership and Ownership

• Collaborate closely with business leaders, product managers, and data engineers to identify automation opportunities and define success metrics.
• Act as a translator between business needs and technical execution, ensuring every automation aligns with key performance indicators (CSAT, efficiency, ROI).
• Exhibit strong ownership and accountability — from ideation through implementation and performance monitoring.

Continuous Innovation & Enablement

• Contribute directly to a culture of continuous improvement and innovation across automation initiatives.
• Evaluate new technologies, frameworks, and AI capabilities relevant to intelligent process automation.
• Lead proof-of-concepts and pilot programs for cutting-edge automation use cases.
• Mentor peers and contribute to the center of excellence for automation design, governance, and best practices.

Qualifications

Technical Skills

• Demonstrated hands-on experience building, training, and deploying functional models across both classical ML and LLM-based approaches — this is weighted more heavily than API integration or orchestration experience alone.
• Strong programming experience in Python (required); experience with JavaScript, Go, or similar languages a plus.
• Experience in process automation, process mining, data pipelines, and system integrations using APIs and cloud-native tools.
• Expertise building and fine-tuning Large Language Models (LLMs) and Agentic AI systems that interact with APIs, data, and end-users — beyond simply calling third-party LLM APIs.
• Proficiency in AWS services (Lambda, S3, API Gateway, DynamoDB, Step Functions, CloudFormation, etc.).
• Experience with Jenkins, microservices, and MSAAS architectures.
• Understanding of event-driven automation, and data governance/security principles.

Business & Leadership Skills

• Proven ability to design solutions that blend technical feasibility with business impact.
• Strong business acumen and understanding of operational processes, metrics, and automation ROI.
• Skilled communicator — able to articulate technical strategies to non-technical stakeholders.
• Demonstrated ownership, accountability, and influence in cross-functional environments.
• Experience in driving process transformation initiatives across large-scale organizations.

Preferred Experience

• Exposure to contact center, CRM, or customer service technologies.
• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree or MBA preferred.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

The expected base pay range for this position is:
San Diego $185,500 - $251,000