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About the role

The Software Engineering Professional supports the execution of BTs software engineering strategy through cross-functional delivery, contributing to the development of technical solutions and platforms that enable innovation and engineering excellence.

What you’ll be doing

AI engineering and agent development

• Design and build AI-enabled services, copilots and agents using Microsoft Copilot Studio, Azure AI services, Azure OpenAI, prompt engineering and retrieval-augmented generation patterns.
• Implement grounded knowledge, tool calling, actions, connectors, orchestration, evaluation and human-in-the-loop controls for reliable enterprise use cases.
• Integrate AI capabilities with Microsoft 365, Power Platform, ServiceNow and enterprise APIs using secure, supportable patterns.

Power Platform solution engineering
• Build model-driven and canvas applications, Power Automate cloud flows, desktop automation and Power Pages solutions using reusable, component-based design.
• Design Dataverse data models, security roles, business rules, plug-ins or custom extensions where appropriate, and integrations using standard, premium and custom connectors.
• Apply pro-code engineering through C#, JavaScript or TypeScript, Python, Power Platform CLI, solution packaging and source control.

Application lifecycle, DevOps and operations
• Implement managed solutions, environment strategies, pipelines, automated testing, CI/CD and release controls across development, test and production.
• Monitor solution health, capacity, API consumption, flow failures, AI usage, token or credit consumption and operational risks; drive remediation and optimisation.

• Create runbooks, technical documentation, support models and reusable assets that enable reliable handover and ongoing service management.

Governance, security and collaboration
• Apply environment, connector, data-loss prevention, identity, access, privacy, audit and responsible AI controls in partnership with security and architecture teams.
• Contribute to platform standards, reference architectures, intake guardrails, design reviews and the controlled adoption of new Power Platform and AI capabilities.
• Partner with product owners, architects and business teams to shape requirements, estimate delivery, demonstrate outcomes and mentor makers and engineers.

Essential Skills / Experience

• Practical software engineering experience with Power Apps, Power Automate, Dataverse and Microsoft Copilot Studio, delivering solutions beyond proof-of-concept into supported production use.
• Hands-on experience with AI agents, large language models, prompt engineering, grounding or RAG, tool calling and evaluation of AI responses.
• Experience designing Dataverse security, connectors, APIs and integrations, with working knowledge of Microsoft Entra ID, OAuth and managed identities.
• Experience with application lifecycle management, managed solutions, environment variables, connection references, Git-based source control and CI/CD using Azure DevOps or GitHub.
• Proficiency in one or more of C#, JavaScript or TypeScript, Python, Power Fx, SQL and REST APIs.
• Understanding of Power Platform governance including environment strategy, DLP policies, tenant settings, capacity, licensing, auditing and supportability.
• Ability to translate business outcomes into secure technical designs and communicate clearly with engineering, architecture, security and non-technical stakeholders.

Desirable Skills / Experience

• Experience with Azure Functions, Logic Apps, API Management, Azure AI Search, Azure OpenAI or other Azure integration and AI services.
• Experience with Power Platform Centre of Excellence Starter Kit, Power Platform Admin Centre, Managed Environments and platform analytics.
• Knowledge of ServiceNow, Microsoft Graph, SharePoint, Teams or Dynamics 365 integration patterns.
• Microsoft certifications such as PL-400, PL-600, PL-500, AI-102 or AZ-204, or equivalent practical capability.
• Experience operating within a large enterprise AI factory, platform product or federated delivery model. 

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.