Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for conducting routine to complex investigations at the bank to generate information relative to current or prospective bank customers, employees, and/or applicants. Key responsibilities include leading investigations for task forces or special projects that represent significant loss exposure and identifying significant issues and control weaknesses to make recommendations to line management that minimize exposure or loss.

Responsibilities:

• Leads investigations by performing checks to identify significant issues and control weaknesses to minimize Line of Business risk exposure
• Prepares, reports, and summarizes investigation findings to internal business partners to assist in making hiring and credit decisions
• Analyzes, evaluates, and makes recommendations to management on investigations that present significant risk exposure to the bank
• Leverages proprietary databases such as public records and third-party sources to conduct credit, criminal, education, and employment checks to support employment eligibility decisions
• Identifies internal control weaknesses or process vulnerabilities in Screening Services and recommends solutions to drive operational excellence
• Interprets data to draw conclusions and support decision-making during investigations

Required Qualifications:

• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment.

• Relevant or prior investigative experience conducting employment eligibility screenings, due diligence checks, or similar investigations in a heavy production / quality focused environment.

• Relevant experience in researching, analyzing, and interpreting data from a variety of sources in order to identify relevant information, draw conclusions, and support decision-making.

• Demonstrates intellectual curiosity by asking thoughtful questions, connecting information from multiple sources, and digging deeper to understand underlying risks, trends, and root causes.

• Ability to read and interpret legal and technical information.

• Ability to ensure service level agreements are met or exceeded while delivering high quality, error-free work.

• Effective time management and multi-tasking skills in a metric-driven, production environment.

• Detail-oriented thinker, ability to work independently with minimal supervision.

• Excellent written and oral communication skills.

• Strong computer and analytical skills.
• Strong understanding of federal and state court system hierarchies

Desired Qualifications:

• Previous investigative experience in audit, banking, public records research, or risk management.

• Prior experience in a paralegal/legal support or similar role with current knowledge of interpreting criminal law and court case results.

Skills:

• Adaptability
• Attention to Detail
• Data Collection and Entry
• External Resource Management
• Research
• Decision Making
• Due Diligence
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Written Communications
• Collaboration
• Customer and Client Focus
• Issue Management
• Networking
• Relationship Building

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$63,700.00 - $100,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.