Be at the heart of running the firm efficiently, effectively, and delivering value for our clients. In this two-year program, you will work in a collaborative environment that teaches you how the Operations function helps deliver core services to the firm and its clients. The goal is to assist you in building a long-term career in our Operations function and help with its continued growth. We are looking for motivated, enthusiastic individuals who want to begin and develop their career in Operations and are excited to learn and identify process opportunities (e.g., automation). Individuals interested in front office, external customer/client interactions, or software engineering will not have their needs met within this program.

As a Full-Time Analyst in the Operations Analyst Program, you’ll begin with an induction training that will provide an overview of the firm, our lines of business, and technical skills. You will be hired directly into one of our Operations teams where you will be fully integrated within a high-performing team and make a clear impact for the organization and our clients. While owning your core responsibilities, you will be growing your bank product expertise and looking for ways to innovate within the space.  During the program, you will work in a transformative environment that develops your skills and knowledge while delivering key solutions to our clients in coordination with other teams. 

You will be interacting with a diverse set of internal / external stakeholders and should be excited to solve problems.  You should be a good listener and be able to ask probing questions to ensure understanding of requirements and needs of clients, while working towards delivery timelines. In addition to on-the-job experience, you will be part of a community of other analysts and will attend social events, interact with senior leaders, and learn new skills. Once you’ve successfully completed two-year Operations Analyst Program, there will be opportunity for advancement within your team in the Operations organization based on your performance and expansion of the role.

Your responsibilities will vary based on your office location and role discipline. The responsibilities below align to each of our core role disciplines – Processing/Service, Trade/Asset, Reporting, and Transformation.

Job responsibilities

Processing/Servicing

• Assist with the end-to-end management of the client lifecycle, from onboarding through account maintenance. Partner with bankers, underwriters & various other functions to support client financing needs.

• Process, clear, investigate, and service transactions, tickets, and widgets responsibly. 

• Support document review, data reconciliation, and payment processing. Reconcile differences between systems, monitoring reports and ensuring system integrity.

Trade/Asset Support

• Analyze reference data to help support trading.

• Troubleshoot client inquiries related to account processing and access issues.

• Ensure the accurate execution of investor tickets and trades, following through to the correct settlement systems. Effectively communicate with counterparties to match off on trades.

Reporting

• Support data analytics and reporting for your team and the lines of business you support, alongside other projects such as recertifications of heightened risk sector clients and creating processes that will minimize breaches in data input from the various lines of business.

• Oversee data management, governance, sourcing, control of reference data, and provide operational support.

• Report risk internally and externally, including running different attributions, investigating values, and presenting information to internal clients.

Transformation

• Identify process gaps to optimize processes in collaboration with Technology teams. Create Tableau dashboards to assist in reporting.

• Implement AI and Machine Learning solutions into different Business Operations teams. Integrate products and information into easily accessible and digestible information for our internal clients. 

Required qualifications, capabilities, and skills

• Pursuing a B.A., B.S., B.B.A or 2 year M.A. or M.S., with an expected graduation date of December 2026 or prior to start date – all majors considered

• Great team player able to work within deadlines in a dynamic and changing environment

• Demonstrated ability to communicate effectively both written and verbally 

• Detailed-oriented with strong critical thinking, attention to detail and analytical skills

• Ability to manage time, prioritize assignments and know when to seek help for optimal solution
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Demonstrated growth mindset with desire to learn financial operations
• Root-cause analysis with experience researching, documenting, and independently reporting information to resolve exceptions, propose solutions, and deliver results
• Maintenance of issue logs, troubleshooting of problems, and handling of complaints with appropriate and timely escalation
• Experience with data analytics including working with large data sets, data analysis and visualization

Preferred qualifications, capabilities, and skills

• Data automation (Tableau, Alteryx, etc.)
• Pre and post-trade lifecycle and portfolio management
• Loan origination, servicing, analysis, and quality control
• Money market, mutual funds, equities, fixed income, alternative investments and derivatives
• Experience processing multiple documents, payments and transactions for clients and various stakeholders
• Experience with client relationship management
• Ongoing collecting, inputting, analyzing, and monitoring of financial information

Locations you can join:

• Chicago, IL

• Columbus, OH

• Newark/Wilmington, DE

• NY Metro (Manhattan, Brooklyn, Jersey City)

• Plano, TX

• Tampa, FL

**Your exact office location maybe within proximity to one of our main hubs.  This will be communicated to you prior to your start date. 

You must be able to report to your designated office location on your start date. To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorganChase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

What’s Next?

To be considered for the Operations Analyst Program you must complete the following steps:

• Submit this application, your resume and include selection of city preference.
  • JPMorganChase fills on a rolling basis and strongly encourages you to apply as early as possible before job postings close. 
  • If you advance to the next step of the process, you’ll receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.
  • Completion of the HireVue video interview is required, and your application will not be considered for further review until you have completed it. 

JPMorganChase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities. 

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