Solutions Engineering Manager

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You:

You are a hands-on technical expert who gets energy from helping other people get better at their craft. You area leader who wants to keep building alongside your team while you coach them. You like being close to customers and the shop floor, and you work backwards from the value they need. You share what you learn, give honest feedback in the moment, and look for ways to do more with less.

What skills do I need?

• 6-8+ years of experience in solutions engineering, implementation, or technical consulting with manufacturing or industrial customers
• Deep expertise building composable apps and integrations on Tulip or a comparable no-code platform, including debugging complex solutions built by others
• Experience leading customer discovery and scoping, estimating effort, and communicating project risk to plant and executive stakeholders
• 1+ years of people management experience, including coaching, performance conversations, and helping team members grow
• Nice to have: experience in regulated industries such as life sciences
• Experience using AI tools to speed up solution delivery is a plus
• Bachelor's degree or equivalent working experience

Key Responsibilities:

• Lead and grow a team of Solutions Engineers through weekly 1:1s, clear quarterly goals, ongoing feedback, performance conversations, and individual growth plans
• Spend roughly half your time hands-on, delivering customer projects yourself and setting the standard for app design, integration quality, and best practices
• Own delivery quality and results for your team's projects, including utilization, time to first value, and customer satisfaction, and step in on escalations
• Partner with Sales and the Head of Professional Services on scoping: lead discovery, effort estimates, and statements of work while protecting margin and feasibility
• Plan team capacity and staffing, and help recruit, interview, and onboard new hires
• Pilot AI-enabled delivery on live customer projects and share reusable assets and lessons with the global Professional Services team
• You'll travel up to 25% 

Key Collaborators:

• Solutions Engineers, Project Managers, and other Solutions Engineering Leaders
• Sales, Pre-sales engineering, Customer Success, and Professional Services Operations

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $125,000 - $155,000 per year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.