Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. 

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. 

What You’ll Do 

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory. 

 

Partner Strategy & Business Development 

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. 

• Should be a fluent and native Bahasa speaker.

• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market. 

• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. 

• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. 

• Travel for partner, customer, and organizational activities up to 50%. 

Pre-Sales Excellence & Solution Strategy 

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. 

• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. 

• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. 

• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. 

• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. 

• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones. 

AI-First Innovation & Co-Creation 

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. 

• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development. 

• Ensure partner offerings progress from concept through validation to scalable commercialization. 

• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. 

Value Engineering & Orchestration 

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. 

• Support executive-level conversations with clear value narratives and outcome-based storytelling. 

• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements. 
• Own day-to-day partner relationship management (coordinates with Partner Management). 
• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth). 
• Manage commercial contracts, pricing, or financial program management. 

 

Preferred & Standout Experience: 

• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents). 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector). 
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows. 
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level. 
• Experience shaping or scaling partner practices, offerings, or go-to-market motions. 
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans. 
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level. 
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances. 

 

What This Role Does Not Do 

• Perform platform configuration, development, or solution delivery. 

• Manage commercial contracts, pricing, or financial program management. 

• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth). 

• Own day-to-day partner relationship management (coordinates with Partner Management). 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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