Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

Supervises and coordinates all activities of personnel engaged in Final Quality Inspection (FQI) to ensure adherence to company quality assurance procedures. The Supervisor ensures that the FQI team provides quality support for sustaining operations by performing inspection and testing of da Vinci surgical products. This role is important in verifying compliance with all established specifications and requirements prior to final product release. The Supervisor also leads continuous improvement activities and other projects assigned by management.

Roles & Responsibilities:

• Establish, track and report FQI goals and quality metrics
• Coordinate and communicate within and across departments to address quality issues
• Track recurring issues as needed to achieve root cause corrective action
• Assure all operations are performed in accordance to procedures
• Perform periodic audits to verify correct and consistent operations
• Interface on a daily basis with internal customers and teams to resolve nonconforming material issues
• Drive on time inspections to support company objectives and deadlines
• Champion improvements in inspection method efficiencies to drive down cost of inspection. Provide metrics to management.
• Provide training  for FQI techs to ensure consistency of inspection process
• Ensure training records are up to date and all training is completed on time
• Perform personnel activities such as annual reviews and mentoring
• Track headcount, interview candidates, and perform budget planning
• Analyze forecast and determine capacity requirements
• Ensure equipment and tools are available and in compliance with PMC due dates
• Coordinate PMC activities with the PMC department
• Support internal and external audits as necessary
• Champion 5S methodologies, lean practices and continuous improvement in everyday activities
• Other duties as assigned
• Drive our Culture Strategy by fostering our mission, founding principles, individual and leadership expectations.

Qualifications

Skills, Experience, Education, & Training:

• Bachelor’s degree completed. 
• English 90%
• 3 years of experience in the position
• Excellent communication skills including ability to provide written and verbal instruction
• Ability to work across team organizations and diverse cultures
• Able to communicate clearly and effectively up, down and across organizations
• Must be able to use all standard inspection tools, gauges and applicable equipment, tools and fixtures used to execute quality assurance procedures and test methods
• Proven experience and knowledge of ISI Quality Procedures
• Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP.  Ability to use E-mail and the ACCS (Agile) system to retrieve and submit on-line documentation. 
• Ability to work varying shifts. Must have ability to complete training courses.  Ability to work in a team environment. Ability to use clocks, timers, calipers, rulers, and other test equipment as required.  Meticulous attention to detail and orderly habits are required to accurately and completely document inspection/testing. 
• Flexibility, willingness to learn new tasks, ability to take-on a variety of responsibilities big and small, and the need to fill-in for others when needed are highly preferred attributes for this position.

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.