Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function:

This role is within “Product Labeling Design and Development” team within Technical Services Department (Shared Services). Product Label Design and Development team works very closely with Global Labeling team for supporting product labeling activities for the full lifecycle of Intuitive products. As a Packaging Graphics & Product Label Specialist -3, the role requires hands-on execution with Label Design and Development deliverables. As a Label Specialist -3 work closely with Labeling Project Managers and cross functional business team members for New Product Development (NPD) and/or Sustaining to support end-to-end Label content creation and managing the artwork release.

Roles & Responsibilities:

• Create/update/maintain various iteration of the product label content and artwork along with managing changes within document management system

• Effectively work with cross functional team members (e.g. R&D, Regulatory, Operations, Quality, Marketing) and represent Labeling function in the core team meetings for developing labeling content, alignment and translating it into functional label layout utilizing labeling software and/or illustrating software

• Able to execute and support with minor requirement updates.

• Ability to execute tasks independently for minor projects which requires minimum content updates/changes (for ex. Version change etc.)  

• Troubleshoot Issues, communicate impact and propose solutions

• Support and execute complex/major design change projects in conjunction with Labeling PMs and engineering teams

• Must be able to execute and design the labels in current Labeling applications (Ex. GLMS, Bartender, Hybrid)

• Able to execute required label qualifications including attributes, tables, images, symbols and translations, training and problem solving assistance

• Supports and executes company initiatives/ Quality Management System (QMS) as identified by management

• Execute end to end GLMS Change Order process

• Supports and collaborates with Label Design and Development team to produce consistent method of developing the product labels not limited to adopt to support current business needs and manufacturing variance of producing the product labels.

• Ensure clear communication with direct management on project risks, tactical project approach and issues which need escalations

• Provide training to peer and subordinate team members

• Have in depth PLM (Agile) system and change control processes knowledge in order to ‘trouble shoot’ issues as needed and know when to escalate them to appropriate department (IT, Doc Control, manufacturing etc.)

• Collaborates effectively with cross functional teams (Test Engineering, Quality, Regulatory, Project Management, Design and Document Control) and support business needs/solutions to support manufacturing needs for multiple products/BU

• Collaborate with business unit/IT stakeholders in the development of labeling solutions

• Develop tools to continue to support tactical business transformational programs

• Coordinate User Acceptance Testing (UAT) activities with IT/business partners for product label content

• Contribute to the development of solutions and best practices for labeling initiatives

Additional Responsibilities:

• Ensures successful, on-time completion of department projects; communicates constraints to direct management when successful project completion is at risk

• Performs and executes a broad variety of tasks in support of global labeling as assigned by department management

Qualifications

Skills/Job requirements/Experience:

• BS degree in science or equivalent

• Minimum of 4+ years product labeling and project management experience for medical device or other regulated industry preferred.

• Experience using graphic design, XML based authoring tools, labeling or printing solution software

• Experience with a label design software (i.e. EasyLabel, NiceLabel, or BarTender or Prisym) is required.

•  Experience utilizing computer-aided design equipment and graphic tools such as, Adobe Illustrator/Photoshop/InDesign, and other related software.

•  Strong project management skills.

• Strong collaboration, problem solving and analytical capabilities

• Excellent written and interpersonal communication skills

Reasoning Ability: 

• Must be a quick learner with ability to understand complex technical information and translate into writing

• Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction.

 Other skills and abilities: 

• Ability to work in a team environment

• Self-motivated with strong focus on details and accuracy

• Self-starter who can independently thrive in a team environment to prioritize tasks and escalate appropriately

• Ability to logically reason, solve problems, and make decisions on key issues with minimal supervision

• Ability to motivate and influence others over whom they have no direct authority

• Familiar with SAP, Agile or similar software

• Proficient user of Tableau, Smartsheet, or similar project management software

• Working knowledge and/or experience of Agile PLM or similar PLM business systems in medical device or life science industry.

• Experience in Adobe Illustrator and Photoshop or previous experience with label creation software (e.g. BarTender, Prisym) preferred

• Experience with Change Management or document control preferred

Integrity:

• Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.