Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Final Quality Inspection (FQI) technician works under general direction follows oral and/or written instruction and performs testing processes to produce tested electro-mechanical assemblies and sub-assemblies.  This position requires a highly-motivated team player to support quality screening for surgical robotic systems, instruments and accessories by simulating customer use, identify potential quality issues and working cross functionally with manufacturing and quality engineering teams to correct and verify issues prior to product release.

Essential Job Duties:

• Assist NPI Engineering during new systems platform introduction
• Assist QE’s in SAP data mining and reports preparation
• Manage projects and special assignments from the Management team
• Conduct training for Systems FQI and maintain training records
• Prepare quality reports and present data during engineering walkthrough
• Assist QE’s and ME’s in product quality investigation and root cause analysis
• Initiate, lead and implement efficiency and process improvement projects
• Coordinate with cross functional teams product flow prioritization

• Execute IQ/OQ protocols for capitalized and loaner systems
• Execute PPQ and V&V protocols
• Redline QAP and other applicable work instructions

• Follows all corporate, safety, production procedures and regulations
• Update FQI daily test log and EOS reports origination
• Performs other duties as assigned.

Qualifications

Required Skills and Experience:

• Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos.  Ability to write correspondence.  Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers.
• Follows all applicable work instructions and perform simulated surgical procedures utilizing a surgical robotic system and accessories.
• Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite.
• Working knowledge of SAP, MES, and Agile applications (ECO, Deviations) 
• Clear understanding of product non- conformances, quality notification (NCR’s, PL’s, EE’s, VR’s) records origination and escalation process.
• Expertise in systems advanced troubleshooting, diagnostic skills, and systems error log analysis.
• Working knowledge of using iliad:5005 (Systems Error Log Data Base)
• Meticulous attention to detail
• Performs other duties as assigned

Required Education and Training:

• High school diploma or equivalent; minimum 2 years related experience or training.

Working Conditions:

• Role is full-time onsite
• Ability to work varying shifts
• Must have ability to complete training courses
• Ability to work in a team environment.
• Must be able to work with other cross-function teams such as manufacturing operation, manufacturing engineer, quality engineer, equipment engineer and specialized role
• Overtime will be required as needed per business need or per supervisor/Manager discretion
• Must be available to travel as needed 5-10%.

Preferred Skills and Experience:

• Bachelor or Associate Degree Preferred
• Familiar with Lean Six Sigma concept
• Maintains an excellent attendance record in compliance with established manufacturing and quality attendance guidelines..
• Background with Intuitive System Testing, Cart Bringup Testing or Mini/PFTP Testing
• Ability to multi-task

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process, please contact People Services at HRHelpNow@intusurg.com.