Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Travel & Expense Analyst, you will leverage your deep expertise in financial operations and emerging technologies to drive systemic efficiency and continuous improvement across Travel & Expense operations. This role is designed for a proactive professional who will transition individual operational successes into scalable, team-wide capabilities. You will be responsible for re-engineering complex reconciliation processes, identifying and addressing workflow gaps, and championing automation using AI and related tools. This position is an individual contributor role reporting to the Senior Manager, Travel & Expense. Responsibility Focus on maintaining operational alignment and driving continuous process enhancements backed by comprehensive documentation Support via a ticket system in Service Now, weekly training and Slack Quantify time and effort savings from current systems to justify and scope pilots for automation and AI integration while working across platforms to meet CAO targets Monitor industry trends to propose strategic updates that enhance the user experience, drive internal adoption, and deliver cost efficiencies for Docusign Maintain travel sustainability & budgetary reporting in alignment with company goals Identify systemic friction/ bottlenecks in manual processes and lead high-impact automation projects. This includes quantifying time/effort savings from current systems to justify and scope pilots for low-code automation (e.g., AppScript, Alteryx) and AI integration Manage and optimize complex month-end reconciliation processes, specifically for large-scale corporate travel card programs (growing from 4 to 18+ active cards), ensuring global compliance and multi-currency accuracy Integrate AI tools into daily workflows (e.g., drafting communications, meeting summaries, data analysis) to serve as a "virtual assistant" and identify further opportunities for AI-driven and automation productivity gains Formalize organizational mastery into team standards. Lead knowledge-share sessions on advanced tool features and document updated Standard Operating Procedures (SOPs) to reduce key-person risk Demonstrate "Unity" and "Collaboration" by partnering across FP&A, Accounting, and technical experts to align reporting features with budget tracking and strategic needs Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Experience with SQL, MS Excel (pivot tables, macros), and Business Intelligence tools (e.g., Power BI, SSRS, Tableau) 6+ years Travel & Expense experience in data analytics, reporting, workforce management, Corporate Card reconciliation and travel technology innovation Experience with process re-engineering and systemic friction reduction Experience interpreting complex data and presenting it through effective visualizations Experience with data automation tools such as Alteryx Experience with process mapping and optimization techniques Fluency in English Preferred Bachelor's Degree in Accounting, Finance, Business Administration or equivalent experience Strong verbal and written communication skills for interacting with stakeholders Strong "Growth Mindset" regarding AI applications Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid = Hybrid