Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Field Service Engineer
- Posted
- 15D AGO
About the role
About Artisight
Artisight transforms hospital operations with its Smart Hospital Platform, helping health systems reduce costs, improve efficiency, and enhance patient care. Guided by deep clinical expertise and powered by NVIDIA GPUs, Artisight’s voice-activated sensors and computer vision technology enable real-time observation, virtual nursing, and automated documentation directly in the EHR. The platform integrates seamlessly with existing workflows to reduce staff burden, accelerate patient throughput, and improve safety. More than 400 hospitals across 30 health systems trust Artisight to deliver measurable results, including cutting patient falls by over 50%, reducing nurse turnover, and saving millions annually.
About the Role
We're seeking a Field Service Engineer to serve as the technical anchor between client infrastructure and our engineering capabilities. In this role, you'll be stationed at the client site to troubleshoot complex systems, optimize our deployed AI platform, and ensure seamless technical delivery and ongoing stability. You'll help strengthen customer trust and accelerate value realization across our healthcare implementations.
This role is hybrid and based in Indianapolis, IN and requires U.S. work authorization. You must be based in Indianapolis as you will go on-site to clients as needed.
What You’ll Do
- Partner with clients and internal engineering teams to diagnose and resolve complex technical issues on Linux systems and IoT infrastructure
- Manage and monitor hybrid environments, containerized applications, and Kubernetes clusters to ensure high availability
- Design and maintain infrastructure automation using tools like Ansible to improve consistency and reduce deployment risks
- Lead technical presentations, training sessions, and knowledge transfer with clients and internal stakeholders
- Gather and analyze technical requirements to inform implementation strategies and ensure successful deployments
- Identify opportunities to optimize performance, enhance client satisfaction, and proactively mitigate risks
- Communicate progress, technical challenges, and recommendations clearly across teams and to non-technical audiences
What You Have
- 5+ years of experience in Enterprise IT, Field Services, or Implementations with a track record of managing hardware deployments and troubleshooting
- Familiarity with network infrastructure, end user technology (EUT), hardware lifecycle processes, and basic project delivery methodologies
- Strong technical skills with the ability to learn new technologies quickly.
- Excellent communication and interpersonal skills, capable of collaborating effectively with clients and team members.
- Strong problem-solving and analytical abilities with attention to detail.
- A thoughtful, proactive approach to risk mitigation and customer relationship management
Bonus Points For
- Exposure to healthcare or clinical settings
Why You’ll Enjoy This Role
- Impact: Your work directly enables healthcare providers to deliver better patient care through reliable, optimized AI-powered virtual care platforms
- Growth: You'll develop deep expertise in AI healthcare infrastructure while building skills in stakeholder management and cross-functional technical leadership
- Team: You'll collaborate with Cloud Engineers, Software Engineers, and customer IT teams while serving as the trusted technical face of Artisight
#LI-Hybrid
Equal Opportunity Employer
Artisight is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
California Consumer Privacy Act (CCPA)
For information about how we collect and use personal data relating to California residents, please review our Candidate Privacy Notice.
Careers at Artisight
To learn more about our culture and the total rewards we offer, visit our Careers page.
