Process and Quality Specialist

14-Oct-2026

Process and Quality Specialist

Hong Kong SAR

Operations

Global Wealth Management

Job Reference #

340451BR

City

Hong Kong SAR

Job Type

Full Time

Key responsibilities

Are you demanding towards yourself and your job? Are you at your best when interacting with various stakeholders in a demanding environment? Do you like working with
colleagues across the organization and are you good with stakeholder management? Are you meticulous and ensure deadlines are being met? Then we are looking for you!

The team

We’re looking for a Process and Quality Specialist to:
• be the KYC subject matter expert and specialized practitioner for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases
• own the end-to-end operational KYC activities (including periodic renewals) and validate to ensure that all documentation provided are of the highest quality
• support team members to clear PKR volume spikes across (FSO)
Singapore
• maintenance of credibility and good relationship with client advisors/market team heads
for collaborative outcomes
• expected to stay current with regulatory changes and requirements around client KYC
• actively participate in initiatives that streamline and improve KYC processes, provide feedback, ideas comments to Team Lead to improve and drive processes towards further efficiency. Contribute and play a part in shaping the future of KYC processes and be a change influencer.

You will be working closely with the KYC Specialist Team as well as close partnership with
CAs and MTHs to ensure all client records are compliant with Anti- Money Laundering
(AML) and Know Your Client (KYC) regulatory standards in a timely fashion.

Your skills and experience

- solid banking experience or at least a bachelor’s degree in a banking/ finance related discipline and experience in a similar role dealing with wealth management clients and/ or
supporting client advisors
• solid IT skills, ideally with UBS programs such as CAWB, CBD, etc. as well as willingness to learn new tools and processes
• ability to work accurately and efficiently, with excellent organization and communication skills
• knowledge of relevant AML/CFT laws and guidelines and conversant with our Bank’s Compliance Due Diligence (CDD) requirements. Relevant prior KYC experience in private banking environment is required
• strong communication skills and able to relate to colleagues of different seniority
• clear and effective communicator, for report-write ups and providing advice. Able to build credibility and good relationship with client advisors/market team heads for collaborative outcomes
• familiar with tools such as Cosima/Factiva and AppSuite, adaptable and organized with a positive can-do attitude


You’re curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment – validating outputs and aligning with policies, risk standards, and ethical use.

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.