Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Implementation Specialist
- Type
- Full time
- Posted
- 14D AGO
About the role
Description
EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into customer engagement and revenue growth opportunities.
The Implementation Specialist is responsible for implementing our clients' business processes on Easysend's platform. He/She will be responsible for interacting with clients daily and Easysend’s internal teams to ensure that clients have the solutions needed.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.
Once trained on the EasySend platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.
Responsibilities:
- Accountable for end-to-end Implementation of clients' processes on the EasySend platform.
- Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring).
- Analyze and proactively drive forward solutions.
- Provide proactive customer service to clients and partners in an articulate, positive, and informative manner.
- Understand Easysend platform and collaborate with Product and R&D team to identify and communicate technical services and solutions.
- You will wear many hats, work independently, as well as a team player within a growing team.
Requirements
- Experience with JavaScript, CSS, HTML, Python.
- Bachelor's degree in Industrial Engineering and Management or related fileld.
- Relevant hands-on technical experience - A Must.
- Fluent English & Hebrew speaker (verbal and written).
- Strong problem-solving skills, adaptable, proactive, and willing to take ownership.
- Self-organized, detail-oriented, and process-driven.
- Self-learning individual who loves to pass on his knowledge to others.
- Strong attention to detail and the ability to effectively articulate technical challenges and solutions.
- Ability to learn quickly in a fast-pasted environment, while working with departments best practices.
- Experience working with technical customers – a significant advantage.
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