Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How you will contribute

You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis, and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working in a project-driven organization
• Managing multiple and diverse stakeholders
• Your specific discipline (in-depth)
• Change management and governance processes
• Influencing and communicating with others
• Presentation skills
• Compliance and controls (experience in audits or part of programs where compliance is important)
• Working effectively in a constantly changing environment and using initiative and personal resourcefulness

The MDS (Mondelez Digital Services) BU Sales Technology Lead plays a pivotal role in our digital transformation by overseeing and optimizing the use of technology in the BU to drive revenue growth. 

The leader in this role will need to have a combination of technology expertise, product management practices experience and strong sales functional knowledge which will allow them to understand the existing sales technology supporting the BUs and understanding the intricacies of both its functional and technical aspects.

What you need to know about this position:

The Sales technology lead role is hands-on role that is responsible for managing and optimizing the technology solutions used in the BU’s. 

These may include Local Distributor Solutions, EB2B (1PL), and niche Local Sales solutions that are needed.   

This role will also be a local support when there are issues with the Global Solutions supporting the BU.

What extra ingredients will you bring:

• Provides Sales Technology subject matter expertise and accountability for maximizing investment. First MDS point of contact of sales and ecommerce systems within the BU.
• Work with the MDS BU leader to ensure business requirements and user stories are clearly defined and transformational to support business digital transformation.  Pushing the business to evolve to industry leading Sales capabilities versus automating old ways of working.
• Ensure the seamless integration of the various sales technologies to create a cohesive ecosystem.
• Ensure a holistic understanding of the platform's functional and technical state, identifying areas of strength and potential weaknesses to confirm design supports critical needs of the BU.  This includes clear understanding of features, exception handling, integrations available in the local solutions or built with the Global Platforms
• Analyze, own, and govern the local platform's architecture, integrations, components, business rules, security measures, and other technical aspects that currently enable the E2E process. Collaborate with the Regional Sales team to map the interactions with Regional and global solutions.
• Leverage common tools, products, and processes including DevOps to deliver a strong platform ecosystem
• Lead standardization and reuse of core technology capabilities across the BU to ensure harmonization and true reusability
• Drive Stakeholder collaboration and regularly liaise with MDS Teams (IT), and support the MDS BU leader with aligning the BU functional teams (sales, marketing, Finance and other relevant departments) to drive integrated digital transformation..
• Continuously evolving the Sales technology capabilities with innovation to drive Mondelez competitive advantage.
• Work closely with the business stakeholders during Global solution deployments to ensure they have the resource alignment for testing, go live and post go live.
• Serve as the Level 1 Point of Contact in the BU during system outages or incidents.
• Align with the MDS BU leader to priorities in the BU as it relates to demand and funding needs to continue to evolve the system capabilities.  This includes keeping track of digital transformation programs relating  to sales technology for the BU.
• Lead, local BU solutions and integrations with Local 3rd party systems, ensure solutions are fully compliant with Mondelēz Enterprise Architecture, Security, Data Privacy and Risk Management governance requirements.
• Develop Digital Sales experience capabilities within in technical application architecture and strategies focused on driving best in class ROI of the Sales Solution investment.
• Providing technical leadership and local application ownership
• Participates in Partner RFP’s and sales technology license agreement renewals both for Local solutions and Global Solutions.
• Participates in architectural decisions and provides input to Enterprise Architecture team.

Education / Certifications:

• A degree in Engineering, Systems, or a related technical field that provides a strong foundation for understanding both the technical and functional aspects.
• +5 years working with Sales platforms or Sales projects.  
• Familiarity with the FMCG’s Sales landscape in Southeast Asia will be a significant advantage.

Job specific requirements:

The MDS BU Sales Technology leader will be responsible for ensuring the MDS BU Sales technology is aligned to the Regional and Global sales technology strategy. 

This leader will also be accountable for resolving all security incidents related to the MDS BU Sales solutions that are specific to the BU. 

This role will work closely with the MDS Digital Experience Regional leader to ensure consistency and alignment to Regional/Global Sales strategy.

Skills and Background:

• Strong technical leadership skills in delivering Sales technology solutions at scale
• Experienced in technology Solution delivery including prioritization and timeline estimations
• The ability to work with business leadership team and multifunction team with excellent interpersonal skills, including teamwork, facilitation, and negotiation
• Creative problem-solving skills that you leverage to find brilliant solutions to wicked problems and challenges.
• High emotional intelligence to work well across diverse personalities, cultures, and organizations with differing interests.
• Curiosity and energy to continually learn new technologies and stay apprised of security and regulatory changes.
• Excellent written and verbal communication skills
• Exceptional thought leadership in IT trend and strategy
• The ability to translate business needs into IT solutions
• The ability to lead innovation
• The ability to influence business leadership in technology driven business process and business model transformation
• Excellent understanding and experience of Global digital ecosystems and solutions
• Strong learnability and passionate in continuously learning and upgrading knowledges
• Excellent in managing IT vendor relationship to achieve Win-Win partnership
• Strong IT Application and Architecture management skills with proven IT architecture experience in a Global organization
• Good knowledge of financial models and budgeting
• Excellent in leading a diverse organization and passionate in developing organization capability
• The ability to communicate and collaborate with global team to drive global alignment, support, and reapplications
• Strong Salesforce Solution design and best practices experience
• Proven ability and experience to manage IT Vendors on Digital delivery
• Experience using Agile delivery methods and advanced in program/project management and have large & complex project management experiences





Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Experience Management

Global Business Services