Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Customer Service Agent
- Location
- Madrid
- Type
- Full time
- Posted
- 4H AGO
About the role
🚀 The Magnific Universe continues to expand!
At Magnific, we provide support to users and clients in a fast-moving product environment, with AI integrated into our day-to-day support work. We're looking for a Customer Service Agent to join our team and deliver excellent, resolutive, and personable support, with a special focus on B2B / Enterprise clients.
🌟 About the Role
As a Customer Service Agent, you'll be on the front line of contact with our clients, combining customer care, technical troubleshooting, and the use of AI tools applied to support. Your mission: deliver a fast, clear, and friendly support experience, especially for B2B / Enterprise accounts.
If you enjoy solving problems, communicating clearly, and working in a dynamic, AI-supported environment, this role is for you.
💻 What You'll Do
🎯 Multichannel Support Management
Manage multichannel support cases (email, chat, AI/Fin) through Salesforce.
Resolve issues related to subscriptions, billing and payments, credits, our Fair Use Policy, and technical product matters.
🤝 B2B / Enterprise Client Support
Support and guide B2B / Enterprise clients, maintaining a professional, resolutive tone aligned with agreed service commitments (SLAs).
Escalate complex cases appropriately, coordinating with other teams (Product, Tech, Billing) to ensure a fast resolution.
📈 Continuous Improvement
Identify recurimprovements.
Maintain the team's quality standards (QA) and actively contribute to feedback and continuous improvement.ring patterns or issues and propose process, documentation, or automation.
💡 What We're Looking For
Experience & Skills
Very high level of English (C1 or above), written and spoken. Essential: you'll work daily with international clients, many of them B2B / Enterprise accounts.
Previous experience in customer support, with experience handling B2B / Enterprise clients being especially valued (higher-volume accounts, demanding tone and response times).
Excellent written communication: able to explain technical or billing matters clearly, empathetically, and precisely.
Ability to manage a high volume of cases with autonomy, judgment, and a strong sense of priority.
Comfortable working with digital tools and quickly learning new systems (Salesforce, AI applied to support, etc.).
Nice to Have
Technical knowledge of automation: Zapier, Make, scripts, macros, or experience optimizing support workflows.
Basic knowledge of graphic design or creative tools (Photoshop, Illustrator, Figma, generative AI for image/video), useful for better understanding our products and supporting our creative user base.
Previous experience in SaaS environments or high-volume digital products.
💥What We Offer
Be part of a growing Customer Service team, with modern processes and AI support in your day-to-day work..
A dynamic environment, with products that are constantly evolving
Ongoing learning and development opportunities.
In-house English and Spanish lessons..
Remote or hybrid work model and real flexibility.
Private health insurance 🩺
Subsidy for mental health and psychological support. 🧠
23 days of vacation + December 24th and 31st off
Day off on your birthday 🎂
Fully stocked office canteen with soft drinks, natural juices, snacks, fruit, and more.
Free lunch at the office. 🥗🥑
We're a Great Place to Work! 93% of employees think this is a great place to work.
🌈 Diversity & Inclusion
At Magnific Company, creativity thrives through diversity.
We're committed to equal opportunities regardless of gender, sexual orientation, skin color, age, religion, or any other non-professional factor — ensuring fairness and inclusion at every stage of our hiring process.
✨ Join the Magnific Universe
Be part of a company that's redefining how the world creates — at scale — through AI and innovation.
👉 Apply now and help our clients get the best support experience Magnific has to offer.
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