Hello! 👋🏽

At Factorial we're looking for a senior Account Manager for the ROW (Rest of the World) Market to help us boost the company to the next level. This role is all about being there for our customer whilst leveraging upselling and renegotiation opportunities. We work with international clients, coming from various markets (UKI, US, South Africa, Eastern Europe, Poland, Middle East) 📈

It’s the perfect blend of hitting upsell targets and making sure our XL clients remain satisfied. We’re looking for seniority, drive and ambition.

Up for the challenge?

What you'll do 📝

• Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized upsell plan.

• Provide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.

• Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.

• Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.

• Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.

• Promote and explain new products/services and functionalities to existing customers.

• You will work hand in hand with different teams - especially with the sales, product, and customer support teams - you will be their main contact person, so the feedback you can provide them will be super valuable.

What are we looking for? 🎯

• English language professional proficiency. Other languages are a plus, we are international!

• Previous experience working with sales targets. Other experiences in Customer Success and Satisfaction are highly valued!

• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!

• Ambitious, self-motivated, thrives with ownership. You have an idea of a completely new strategy? You’ll have the freedom to implement it.

• Team worker, energetic and positive thinker (eyes on the bright side!)

• Committed, organized, proactive problem solver and you love helping people.

• Strong organizational skills with extensive use of CRM tools and portfolio management.

• Decisive and fearless to pick up the phone and support our clients.

• Ready to work in a fast-paced, less corporate, startup environment.

• Eager to take ownership of the company and share improvement points (we have a culture of change!)

What’s in it for you? 💰

• Structured career paths to support your professional growth - we don’t believe in dead ends.

• Transparent salary grids from 34.000€ to 52.000€ OTE, with a 70/30 split (fixed/variable).

• Uncapped monthly variable - your ambition sets the limit, not us!
  

Perks of Being Part of Factorial 😎

• Alan as private health insurance 🩺

• High growth, multicultural and friendly environment 🤝

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

• Save expenses with Cobee💰

• Language classes 👩🏻‍🏫

• Breakfast in the office and organic fruit 🍏

• Food discounts with Nora 🍱

• Pet Friendly 🐕

• Much more that we'll spill during the interview process

About Factorial 🚀

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

When work changes, so do we.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!

• Permanent
• Full time
• €34,000 - €52,000 Annual
• Barcelona, CT, Spain
• CX/Account Manager