Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Tech Support Engineer I
- Location
- Bogotá
- Posted
- 1D AGO
About the role
Are you ready to build the future of Latin America? 🚀
At Rappi, we build the SuperApp that changes the lives of millions of people every day. We are a team driven by speed, execution, and real results.
This is where things happen. If you are excited by solving real-scale problems, learning at record speed, and seeing the impact of your ideas in a matter of days, this is your place.
Want to build the systems that move millions of people every day? 🛠️
The challenge
At Rappi, we don't just write code — we build the infrastructure that supports millions of daily transactions across 9 LatAm countries. We're looking for a Tech Support Engineer I who wants to solve real-scale problems.
Your challenges
- Execute assigned tasks with growing quality
- Learn team processes and tools
- Collaborate with team members to deliver results
- Document processes and learnings
- Participate in team meetings and rituals
You will be a great fit
- Experience: 1-3 years in similar roles
- Education: University degree completed; postgraduate desirable
- English: Basic-intermediate
- Previous experience in tech startups, e-commerce, or marketplaces (desirable)
- Experience in agile squads and remote-first environments (desirable)
Tech profile
What you need to master
- Hardware (computer equipment diagnostics and repair)
- PC and laptop assembly, preventive and corrective maintenance
- Operating systems (Windows, macOS) | Installation and configuration
- Office software (Microsoft 365, Google Workspace)
- Ticket management and help desk (Jira Service Management, Zendesk)
- Remote support (Remote Desktop)
- Basic networking (Wi-Fi, VPN, TCP/IP, DHCP, DNS) | Basic
- Access and password management (MFA, account resets)
- IT inventory and asset management
- MDM and device deployment (ManageEngine) | Basic
- Technical documentation and knowledge base (Confluence)
- Antivirus and endpoint security (best practices, malware removal)
- Python programming. | Intermediate
- API implementation in development. | Intermediate
- Use of artificial intelligence in development. | Intermediate
- Knowledge of relational and non-relational databases. | Intermediate
- Knowledge of development in production environments. | Intermediate
What makes you different
- Ownership & Accountability
- Result Orientation
- Collaboration & Teamwork
- Adaptability & Learning Agility
- Growth Mindset
- Resilience & Perseverance
- Customer / User Centricity
We believe our talent deserves the best tools to make an impact with purpose.
Colombia 🇨🇴
🌸 Boost Your Impact
- Health insurance policy
- Maternity and paternity benefit
- Digital health platform (psychology and nutrition)
📚 Continuous Learning
- Online learning platform
- Language learning
- Academic partnerships with educational institutions
- Certifications in tech and digital marketing
🚴 Rappi Rhythm
- Premium access to the Rappi app
- Day off in your birthday month
- Recharge days after major projects
At Rappi, diversity makes us stronger
We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.
Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.
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