Job Description: Payment Reconciliation SpecialistFunction: Payments / Finance Operations
Role OverviewWe are seeking a detail-oriented Payment Reconciliation Specialist to own the daily, weekly andmonthly reconciliation of repayment transactions across payment gateways, banking channels andinternal ledgers. The role focuses on settlement verification and exception resolution, so that everyrupee collected is accurately tracked, settled and reported.The role will also support the integration of a new lending partner and the management of seven newlyadded Merchant IDs (MIDs), with a focus on accurate transaction tracking, settlement reporting andearly identification of payment leakages or discrepancies. The specialist will work closely with paymentgateway partners, banks, Finance, Operations, Engineering and Product teams.
Key ResponsibilitiesPayment gateway and settlement reconciliation• Perform daily, weekly and monthly reconciliations of repayment transaction flows acrosspayment gateways, banking channels and internal ledgers.• Match gateway transaction reports to internal payment records and settlement credits, andconfirm that amounts, statuses and dates agree.• Verify settlements against the expected settlement cycles (T+1, T+2) and flag delays orshortfalls.• Reconcile payment gateway charges, GST and other fee deductions against the agreed rates.Multi-MID and lending partner operations• Track transactions and verify settlements for the new lending partner and the seven newlyadded MIDs.• Maintain clear records and reporting for each MID, including collections, settlements, fees andrefunds.• Support the onboarding of new MIDs by validating test transactions and the first settlementcycles.Exception identification and resolution• Investigate missing settlements, pending transactions, refund variances and gateway feediscrepancies.• Identify mismatches in status, amount and timing between gateway reports and internalrecords, and find the root cause.• Coordinate with payment gateway partners to resolve unpaid or unsettled transactions, andtrack each exception to closure.• Highlight payment leakages and escalate recurring issues to the hiring manager and Financestakeholders.Financial reporting and MIS• Prepare daily payment gateway reconciliation dashboards and management information system(MIS) reports.• Produce settlement-breakdown summaries by gateway, MID and payment mode for Financeand Operations stakeholders.• Maintain an ageing view of open exceptions and unreconciled items.Process improvement and automation• Collaborate with Engineering and Product teams to automate reconciliation scripts andstreamline data-feed integration for new MIDs.• Document reconciliation procedures, matching rules and checklists so the process is repeatableand auditable.• Recommend controls that reduce manual effort and prevent recurring discrepancies.
Required Qualifications and Skills• Experience: 1–2 years of hands-on experience in payment gateway, repayment or settlementreconciliation, preferably in FinTech, e-commerce or payment gateways.• Technical skills: Advanced proficiency in SQL and Excel, including VLOOKUP, Pivot Tables andcomplex formulas. Experience with automated reconciliation tools is an advantage.• Reconciliation and domain knowledge: Understanding of payment gateway settlement cycles(T+1, T+2), payment gateway charges and fee deductions, loan repayment workflows and multi-MID accounting structures.• Payment knowledge: Familiarity with payment modes such as UPI, cards, net banking, walletsand e-mandates, and with payment refund processes.• Analytical skills: Strong analytical thinking, investigation and documentation skills, with closeattention to detail.• Communication: Clear written and verbal communication for working with partners and internalstakeholders.• Education: Bachelor's degree in Finance, Commerce, Business Administration, Risk Managementor a related field.
Preferred Qualifications• Experience reconciling loan repayments, collections or lending-partner flows.• Experience with automated reconciliation tools or scripting (for example Python) to speed upmatching.• Exposure to onboarding new merchant IDs or payment partners.• Basic understanding of chargebacks and disputes and how they affect settlements.
Key Competencies• Accuracy and strong attention to detail when working with large volumes of transaction data.• Structured problem solving, with the ability to trace a discrepancy back to its source.• Ownership and follow-through on open exceptions until they are fully resolved.• Clear reporting and the ability to explain findings simply to Finance and Operations teams.• Works well across Finance, Operations, Engineering, Product and external partners.
Key Focus Areas• Reliable reconciliation of repayment transactions and settlements across payment gateways,banking channels and internal ledgers.• Early identification and resolution of settlement gaps, payment leakages and fee discrepancies.• Clear, consistent reporting for the new lending partner and the seven new MIDs.• Steady reduction of manual reconciliation effort through automation.