Who We Are

Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG. ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events. United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery. In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity. Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.

As Meetings & Events Special Projects, Data & AI Director, you will lead the transformation agenda for BCG's global Meetings & Events service line. Working at the intersection of business operations, technology, analytics, and AI, you will identify opportunities to improve how the organization operates, generate insights that inform decision making, and lead strategic initiatives that enhance employee experience, operational efficiency, and business value.

Reporting to the Global Meetings & Events Senior Director, you will partner closely with operational leaders, product teams, and AI experts to translate strategic priorities into measurable outcomes. You will combine structured problem solving, analytical rigor, and practical implementation to ensure Meetings & Events continues to evolve as a modern, data-driven service organization.

What You'll Do

In this role, you will be asked to focus on:

Strategic Transformation & Special Projects

• Leading high-priority strategic initiatives that improve the effectiveness, scalability, and resilience of the teams you work with.

• Translating organizational priorities into practical implementation plans and measurable business outcomes.

• Partnering with operational leaders to redesign processes, improve service models, and implement new ways of working.

• Driving cross-functional initiatives spanning Operational Teams, Technology, Finance, Procurement, and other functions.

Data, Analytics & Business Intelligence

• Defining and overseeing delivery of operational metrics, dashboards, and KPIs that provide actionable insight into performance, customer experience, financial outcomes, and operational efficiency.

• Analyzing operational trends to identify opportunities for improvement and support data-driven decision making.

• Translating complex data into clear recommendations for senior leadership.

• Partnering with Data and BI&A teams to strengthen reporting capabilities and improve data quality.

AI & Digital Innovation

• Identifying and prioritizing opportunities to apply GenAI, automation, and emerging technologies.

• Leading pilots and proof-of-concepts, evaluating business value and operational impact.

• Partnering with AI, Product, and Engineering teams to deploy AI-enabled capabilities into operational workflows.

• Promoting adoption of AI-enabled ways of working and helping build AI capability across the function.

• Evaluating emerging AI capabilities and identifying opportunities to responsibly incorporate them into Meetings & Events operations.

Organizational Enablement

• Developing repeatable methodologies, playbooks, and best practices that enable continuous improvement.

• Supporting change management and adoption of new processes, technologies, and operating models.

• Building strong partnerships and acting as a trusted advisor on transformation opportunities.

What You'll Bring

• 10+ years of experience in operations transformation, strategy, consulting, analytics, business intelligence, product management, or related disciplines. 

• Demonstrated experience leading complex cross-functional initiatives in global organizations. 

• Experience developing business intelligence, operational reporting, or analytical solutions that drive decision making. 

• Strong understanding of AI, automation, workflow technologies, or digital transformation. 

• Experience partnering with technical teams to implement technology-enabled solutions. 

• Proven ability to influence senior stakeholders across regions and functions. 

• Strong analytical, communication, and stakeholder management skills. 

• Bachelor's degree required; advanced degree preferred. 

Who You'll Work With

You will work closely with Meetings & Events leadership, Enterprise Services functions, Product and Engineering teams, AI and Data teams, Finance, Procurement, and operational stakeholders across BCG. You will partner with colleagues globally to identify opportunities, deliver strategic initiatives, and embed data-driven and AI-enabled ways of working across the Meetings & Events team.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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