The Credit and Collection Clerk is responsible for timely cash collection and customer account maintenance for a defined portfolio of customers. This role is critical in securing the company’s cash flow and provides exposure to a wide range of internal and external stakeholders at different levels of seniority.

Main Responsibilities

• Analyze customer accounts and contact customers via phone and email to ensure timely payments
• Cooperate with Commercial, Invoicing, Credit Management, and VAT teams to resolve issues efficiently
• Maintain regular contact with customers regarding overdue or delayed payments
• Maintain the receivables sub-ledger and ensure data accuracy
• Ensure customer accounts reflect the current commercial situation
• Prepare and maintain overdue and aging reports
• Follow up on reasons for non-payment and support issue resolution
• Respond to questions and provide support to stakeholders and customers as required
• Assist with financial reporting for managers and senior stakeholders
• Report significant issues related to customer payment behavior to the direct supervisor
• Investigate and resolve customer account discrepancies
• Support the Encashment Clerk in obtaining payment details from customers

Key Skills & Qualifications

• Excellent written and verbal communication skills in Italian, and French language is considered an asset
• Bachelor’s degree preferred (Finance, Economics, or related field would be an advantage)
• Good knowledge of MS Office
• Strong motivation and ability to work under pressure
• Problem-solving mindset with a proactive “can-do” attitude
• Very good organizational and communication skills
• Knowledge of SAP would be considered an asset