Job description

HireArt is looking for a talented Account Coordinator to join our Account Management Team and provide operational excellence and customer service support to HireArt clients. You’ll be working closely with an Account Manager to ensure client inquiries are resolved in a highly efficient and professional manner.

You will need to think critically about the client experience to anticipate the needs of our our clients and the workers assigned to them. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous client experience in a highly autonomous environment.

As an Account Coordinator, you’ll:

• Prepare and track worker onboarding activities
• Coordinate offer creation and delivery with account managers
• Monitor onboarding completion and start date readiness
• Track worker extensions, renewals, and upcoming contract end dates
• Escalate onboarding blockers to Account Managers
• Maintain account documentation and playbooks
• Update client trackers and workforce rosters
• Coordinate follow-up actions from client meetings
• Manage recurring operational workflows
• Prepare workforce and account reports
• Maintain accurate records across systems
• Coordinate with Worker Experience on worker escalations
• Ensure account activities are properly documented and communicated
• Execute a wide range of administrative tasks within company platforms, including data entry, record maintenance, workflow management, and other operational support activities

Requirements

• 2+ years of account coordination, customer success, operations, staffing, HR, recruiting coordination, or project coordination experience
• C1/C2 level English proficiency with strong written and verbal communication skills
• Strong organizational and project management skills
• Comfortable managing multiple priorities simultaneously
• Excellent written communication skills
• Proficiency with Google docs, spreadsheets, Slack and database systems
• Experience in staffing, workforce management, HR operations, or professional services environments preferred
  
  

You'll really stand out if you have:

• Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries
• Experience with Zendesk, or similar ticketing systems

HireArt offers a benefits package that includes: 

• Work-from-home benefits, including:
  • Workspace/home office set-up stipend
  • Company provided laptop
• Paid time off 

This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work Monday - Friday 11AM - 7PM local time in Buenos Aires. 

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.

Company description

HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.

Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.

HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.

Schedule

(Eastern)

Assignment length

Permanent