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Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Project Operation Senior Executive
- Location
- Ho Chi Minh City
- Posted
- 18D AGO
About the role
Project Operation Senior Executive
Location:
Ho Chi Minh
Expired date:
31/12/2026
Team:
Product Development
ABOUT URBOX
UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam. UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in various industries.
CLIENT SUCCESS DEPARTMENT: THE GROWTH ENGINE
At UrBox, our Client Success (CSM) team is the ultimate growth partner for our partners. We’re not just operational; we turn data into actionable solutions to help clients win. From managing HealthScores to building long-term loyalty, CSM proactively drives value. If you’re gritty, agile, and ready to make a real impact, join our team and lead the charge in Vietnam’s digital gifting revolution!
KEY RESPONSIBILITIES
Project Management Office (PMO) & Overall Coordination
- Act as the Project Management Office (PMO) and the Single Point of Contact (SPOC) for both clients and internal teams.
- Drive end-to-end project coordination, keeping all stakeholders aligned across functions.
- Manage project scope and timeline, ensuring deliverables stay on track and changes are controlled.
- Maintain the RACI matrix, track progress against plan, and resolve cross-team blockers.
- Escalate issues promptly and through the right channels when they exceed the role‘s authority.
Project Operations & Performance (SLA Compliance)
- System Setup: Execute system configurations on the Portal and guide clients through the dashboard post-go-live.
- Daily Execution: Manage daily operational plans, including verification, reconciliation, and monitoring of Usage, Redemption, and Transaction Volume.
- Deadline Commitment: Ensure all assigned tasks and reports are completed accurately and on time to maintain project continuity.
Client Engagement & Issue Resolution
- Professional Interaction: Maintain daily, professional communication with internal teams and clients.
- SLA Advocacy: Listen actively to clients and communicate tactfully to ensure both SLA compliance and partner satisfaction.
- Empathetic Connection: Use genuine empathy to connect with and reassure clients during incidents or service disruptions.
REQUIREMENTS
- Education & Experience: Bachelor’s degree; experience in B2B Customer Success, Account Management, or Operations.
- Core Skills:
- Proficient in Google Sheets/Excel (familiarity with ArrayFormula or REGEX is a plus) for precise data management.
- Excellent communication and flexible problem-solving skills.
- Ability to coordinate multiple stakeholders and manage scope, timeline, and dependencies.
- Mindset & Traits:
- Grit: Persistence in handling daily operational tasks with high attention to detail.
Integrity: Strong commitment to deadlines and data accurac
Benefits
WHAT URBOX OFFER YOU
Attractive Benefit Package and Comprehensive Development
EMPLOYEE CARE & BENEFIT
- 12 days of annual leave and 1 day off for birthday
- Premium Health Insurance and annual Health Check-up
- Gift voucher monthly
- Have fun with many company activities throughout the year such as Sport clubs, Team building, Year End Party, Woman’s Day, Noel, Tet Holidays,...
DEVELOPMENT OPPORTUNITIES
UrBox offers professional training courses to help employees develop their expertise and gain the opportunity to work and learn from experienced and dedicated leaders
RECOGNITION AND REWARDS
- UrBox takes pride in a fair and transparent performance evaluation and reward system to recognize employees’ contribution
- Year-end performance bonus and Sales commission
Hiring process
1 Submit Your Resume 2 Applicant screening 3 1st Interview with Line Manager 4 2nd Interview with Head of Department 5 Offering 6 OnboardingSimilar roles
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