Warby Parker is searching for a top-notch Quality Manager to manage our daily quality-control operations and partners—and work to maintain and improve the overall quality of our products. This person, who will report to our Optical Lab Director, will play a critical role in identifying opportunities to improve internal breakage metrics and the quality of our product while implementing sustainable solutions that will stand the test of time as we continue to scale our operation. With a dotted line to the Director of Optical Services and Quality, you will play an integral role in ensuring that our HQ partners are aware of and support all quality-related initiatives at our optical labs. Our ideal candidate has an optical manufacturing background, with experience in quality management systems and/or continuous improvement efforts. Sound like you? Read on.

What you’ll do:

• Serve as a quality and optical subject-matter expert for internal and external partners
• Oversee key production milestones and work with supervisors on corrective action plans if those milestones are missed
• Support implementation of a robust, scalable training program for all quality processes to ensure we continue to deliver best-in-class quality to our customers while hitting our internal breakage targets and mitigating unnecessary costs
• Measure key metrics against our internal quality standards, develop scorecards, and implement continuous improvement efforts focused on quality
• Work with HQ partners to implement and scale quality operations within the lab for next-generation optical technology during the rollout of Intelligent Eyewear and In-House Surfacing.
• Work with the Supply Chain team to ensure on-time deliveries do not occur at the cost of quality, and also that quality does not hinder on-time deliveries
• Train, coach, and develop a team of quality-minded associates, teaching quality control processes and procedures and ensuring that quality is a top priority for all employees

Who you are:

• Equipped with 5 years of quality experience within optical manufacturing - Nevada licensed dispensing optician a plus!
• Knowledgeable of quality standards, reporting, and management, able to perform root cause analysis and implement swift resolutions
• Adept at Excel and/or Google Sheets
• A self-starter who’s comfortable thinking—and working—both strategically and tactically (no hand-holding necessary!)
• A team player who collaborates well across different job functions and teams
• Excited to work at a fast-paced, high-growth company with a no-task-is-too-small attitude
• Extremely organized and attentive to detail (almost—almost!—to a fault)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance,  and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website. 

1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).  2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).