Associate Software Engineer, Development

Icertis Solutions Private Limited is seeking a Senior Software Engineer for the Applications department to lead Hypercare operations. You will be the frontline technical expert, diagnosing and fixing production issues in .NET‑based platforms while leveraging AI/ML models, Python scripts, and Retrieval‑Augmented Generation (RAG) techniques to deliver rapid, reliable solutions for our high‑stakes customers.

• 5–8 years of professional experience developing .NET applications.
• Hands‑on expertise with C#, ASP.NET Core, and related Microsoft technologies.
• Practical experience with AI/ML stacks, Python, and Retrieval‑Augmented Generation (RAG).
• Strong debugging and problem‑solving skills in high‑pressure environments.
• Proven ability to resolve production issues quickly and effectively.
• Excellent communication skills for interacting with customers and cross‑functional teams.
• Familiarity with cloud platforms (Azure, AWS) and CI/CD pipelines.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Ability to work flexible hours, including on‑call rotations.

• Diagnose, troubleshoot, and resolve real‑time customer incidents.
• Develop and deploy hot‑fixes, patches, and enhancements under tight timelines.
• Integrate AI/ML components and RAG solutions into existing services.
• Write and maintain Python scripts for automation and data processing.
• Collaborate with customers, support teams, and product owners to gather requirements.
• Monitor system performance and implement proactive stability improvements.
• Document incident root causes, resolutions, and knowledge‑base articles.
• Participate in on‑call rotations and incident post‑mortems.
• Mentor junior engineers on best practices for hypercare and AI integration.