About the role

The Organisation Design Specialist plays a key role in improving organisational effectiveness and ways of working, leading organisation design activity across change initiatives and operating model transformations from concept through to implementation.

 

You'll join the Design & Delivery Team, supporting a wide range of group-wide organisation design projects across BT. Working closely with People & Culture Partners, Directors and senior business leaders, you'll help shape effective organisational structures, operating models, governance frameworks and ways of working that support the delivery of business strategy.

 

This is a highly varied role where you'll work across projects of different sizes and complexity, partnering with stakeholders from across all functions.

 

You'll help champion organisation design best practice across People & Culture, sharing insights and driving consistent, high-quality delivery.

What you’ll be doing

• Accountable for owning and delivering organisation design projects as part of BT's operating model transformation agenda.
• Support senior stakeholders and People & Culture Partners through operating model transformations by facilitating current-state assessments, designing target operating models and contributing to transformation roadmaps across organisational structures, governance, decision-making, skills, capabilities and ways of working.
• Provide organisation design and effectiveness expertise and coaching to senior business and People & Culture stakeholders, including interventions to address organisational, team and leadership challenges.
• Lead regular and ad hoc reviews of organisation design best practice, bringing external insights and industry standards into BT.
• Apply specialist knowledge and organisation design expertise to provide advice, guidance and practical solutions to business challenges.
• Work collaboratively across a global, matrixed organisation, adapting your approach to different stakeholders and delivering successful outcomes.

Essential Skills / Experience

• Organisation Design & Operating Models: Experience assessing organisational structures, processes and capabilities, and designing effective operating models that improve organisational performance.
• Stakeholder Management & Partnering: Ability to build trusted relationships and influence senior stakeholders across a large, complex organisation.
• Storytelling, Influencing & Change: Able to communicate complex concepts clearly, create compelling cases for change and support successful adoption of new ways of working.

Desirable Skills / Experience

• Systems Thinking: Sees organisations as interconnected systems and takes a holistic approach to solving complex challenges.
• Commercial Acumen: Uses business knowledge and commercial awareness to inform decision making.
• Data Analysis & Decision Making: Uses data and insight to make recommendations and prioritise effectively.
• Job Analysis & Role Sizing: Experience of job architecture, job evaluation or role sizing methodologies.
• Ownership & Accountability: Takes responsibility for outcomes and makes decisions that benefit the wider organisation.
• Growth Mindset: Embraces learning, experimentation and continuous improvement.
• Excellent Communication Skills: Able to translate complex organisational concepts and data into clear, actionable insights.
• Consulting Experience: Experience within management consulting or an internal consulting environment desirable.
• People & Culture / HR Experience: Experience working within organisation design, workforce planning or broader People & Culture functions.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.