ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Role Overview
The Site Manager, Health, Safety & Security is the primary HSS presence on the floor. This role is responsible for executing Stord's safety and security program at the site level -- embedded in daily operations, visible to employees and operators, and directly accountable for building a safe and secure working environment across an assigned set of facilities.
Reporting to a Regional Manager of Health, Safety & Security, the Site Manager owns the day-to-day delivery of the HSS program: conducting safety observations, managing incident response, driving corrective actions to closure, and partnering closely with site General Managers and operations leaders to embed safety into every shift. Across their sites, they are the face of safety -- the person employees’ approach, leaders lean on for guidance, and the Regional Manager depends on for ground-level execution.

This is not a desk role. It demands consistent physical presence, operational credibility, and the ability to influence behavior and culture.

What This Role Owns

The Site Manager is the execution layer of Stord's HSS program. They translate regional and enterprise standards into what happens on the floor, every shift, at every site they cover. This role owns:

• Day-to-day safety and security program delivery at assigned sites, including full compliance with enterprise standards and applicable regulations.

• Incident response and investigation -- first on scene, responsible for documentation, root cause analysis, and driving corrective action closure.

• Proactive identification and mitigation of site-level risks -- physical, behavioral, and systemic -- that could lead to injury, financial loss, or operational disruption.

• Physical security ownership: setting and enforcing access control, CCTV, perimeter, and visitor management standards across assigned sites -- ensuring controls are operational, documented, and audit-ready.

• Loss prevention and integrity: inventory shrink, behavioral observation, fraud and integrity investigations, and escalation of theft or policy violations.

• Employee-facing safety culture: visible floor presence, coaching, near-miss reporting, and reinforcing speak-up behaviors every shift.

• Site audit readiness -- facilities are always inspection-ready for both internal reviews and regulatory visits.

• Regulatory compliance at the site level: OSHA adherence, state and local requirements, Hazmat standards, and readiness for customer-required certifications.

Key Responsibilities

Daily Site Operations and Floor Presence

• Conduct regular safety walks, behavioral observations, and hazard identification sweeps across all assigned facilities.

• Partner with shift supervisors, operations managers, and General Managers to address safety concerns in real time.

• Monitor safety conditions during peak periods, shift transitions, and high-traffic operational windows.

• Serve as the on-site point of contact for all safety, security, and loss prevention matters during operating hours.

• Deliver immediate coaching on unsafe behaviors and conditions; document and track corrective actions to verified closure.

• Maintain a visible, consistent presence that makes safety feel operational -- not bureaucratic.

Incident Management and Investigation

• Lead the immediate response to all site-level incidents, including injuries, near-misses, security events, and property damage.

• Conduct thorough investigations using root cause analysis methodology and document findings in Stord's safety management system.

• Coordinate with the Regional Manager, HR, and Legal as appropriate for significant incidents or sensitive investigations.

• Ensure all OSHA recordkeeping, regulatory notifications, and mandatory reporting are completed accurately and on time.

• Drive corrective and preventive actions to verified closure; follow up with site operations leaders to confirm implementation.

• Lead post-incident reviews with site leadership and translate findings into durable operational improvements.

Safety Program Execution

• Execute all enterprise and regional safety programs, standards, and procedures at assigned sites consistently and completely.

• Ensure all required safety training programs -- including PIT certification, LOTO, ergonomics, PPE, and emergency response -- are in place, current, and completed by required populations; govern through audit and record.

• Prepare and maintain site safety documentation: OSHA 300 logs, inspection records, training logs, and corrective action trackers.

• Participate in site leadership meetings to represent HSS priorities and conduct pre-shift safety briefings in coordination with operations supervisors.

• Ensure pre-shift safety briefings are conducted consistently by operations supervisors and that site leadership meetings include a standing HSS agenda item -- hold leaders accountable for delivery.

Physical Security and Loss Prevention

• Monitor and enforce physical security controls at assigned sites, including access control systems, visitor protocols, and CCTV coverage.

• Conduct inventory integrity checks and partner with operations to investigate and resolve shrink, damage, or variance trends.

• Conduct inventory integrity checks and partner with operations to investigate and resolve shrink, damage, or variance trends.

• Lead integrity and fraud investigations at the site level -- including internal theft, employee misconduct, vendor fraud, and inventory manipulation -- managing the full investigation lifecycle from detection through resolution and corrective action.

• Gather and preserve evidence, maintain chain of custody, and produce investigation documentation that meets internal and legal standards -- coordinating with HR, Legal, and the Regional Manager throughout.

• Serve as the primary site-level liaison with law enforcement -- managing police responses, coordinating active investigations, and building ongoing relationships with local agencies to support loss prevention and security outcomes.

• Identify behavioral and operational indicators of theft, fraud, or policy violations; escalate findings to the Regional Manager and HR with documented evidence and a recommended course of action.

• Perform periodic security assessments and surface vulnerabilities in perimeter, access, or procedural controls to the Regional Manager.

• Ensure security awareness is embedded in employee onboarding and reinforced through daily operational routines.

Regulatory Compliance

• Maintain full compliance with applicable OSHA standards, state and local regulations, and Stord internal policies at assigned sites -- with no exceptions or deferred action items.

• Serve as the site-level point of contact for regulatory inspections, agency visits, and compliance inquiries -- coordinating responses with the Regional Manager and Legal as needed.

• Manage all OSHA recordkeeping obligations accurately and on time, including OSHA 300/300A logs, required postings, and mandatory incident notifications.

• Govern site-level Hazmat compliance through audits and documentation reviews: verify proper classification, storage, labeling, SDS management, spill response readiness, and regulatory incident documentation in accordance with DOT, OSHA, and EPA requirements.

• Own site readiness for customer-required certifications and audits including GMP, GDP, CTPAT, and TAPA where applicable -- maintaining current documentation, training records, and control evidence at all times.

• Conduct internal compliance self-audits on a defined cadence, identifying gaps before external inspections or customer audits surface them.

• Track and close all compliance-related corrective actions within required timelines, escalating unresolved gaps to the Regional Manager with a clear remediation plan.

• Monitor regulatory updates affecting site operations and coordinate with the Regional Manager to implement any required changes to procedures, training, or controls.

Employee Engagement and Safety Culture

• Build trusted, visible relationships with employees at all levels -- approachable, consistent, and credible.

• Champion near-miss and hazard reporting programs; coach employees on why reporting matters and how to do it.

• Recognize and reinforce safe behaviors; address at-risk behaviors through coaching-first approaches before escalating.

• Support site safety committee development and maintain an active network of floor-level safety champions.

• Model and reinforce a no-retaliation culture by demonstrating that safety concerns are taken seriously and resolved.

Reporting and Communication

• Provide regular site-level performance updates to the Regional Manager, including TRIR, near-miss rates, corrective action status, and security incidents.

• Maintain site-level safety dashboards and ensure data is current, accurate, and actionable.

• Escalate emerging trends, unresolved compliance gaps, or systemic risks to the Regional Manager with supporting data and a recommended path forward.

• Communicate HSS expectations clearly to site General Managers and operations leaders, ensuring priorities are understood and supported within site operating plans.

Required Qualifications

Experience

• 4+ years of experience in health and safety, loss prevention, or operations compliance in a warehouse, fulfillment, or manufacturing environment.

• Experience carrying safety and security accountability across more than one facility simultaneously preferred.

• Proven track record of hands-on incident response, structured investigation, and corrective action management.

• Experience delivering frontline safety training and measurably influencing employee behavior and site culture.

Technical Knowledge

• Solid working knowledge of OSHA standards and recordkeeping requirements, including OSHA 300/300A log management.

• Familiarity with physical security systems, access control, and foundational loss prevention practices.

• Hands-on experience with PIT/MHE safety programs, LOTO, PPE standards, and ergonomics in high-volume fulfillment settings.

• Hazmat awareness and handling knowledge applicable to warehouse and fulfillment operations.

• Proficiency with safety management systems, incident tracking tools, and operational reporting platforms.

Credentials (Preferred)

• OSHA 30-hour General Industry certification required; OSHA 500 or equivalent preferred.

• ASP or active pursuit of a safety credential preferred.

• First Aid, CPR, and AED certified, or willing to obtain upon hire.

• Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) preferred.

• Wicklander-Zulawski (WZ) interview and interrogation certification preferred.

• Essentials of Retail Asset Protection Certificate preferred.

Who You Are

• Operationally credible -- you've worked in fast-moving, high-volume environments and employees trust your judgment because you understand the work.

• Visible and present -- you're on the floor, not behind a desk, and people know who you are and what you stand for.

• A clear communicator -- you can walk a seasonal employee through a safety procedure and brief a General Manager on site risk with equal clarity.

• Detail-oriented with follow-through -- you don't just flag problems, you own them until they're solved.

• Calm under pressure -- incidents happen; you respond with focus and steadiness and help your site do the same.

• Growth-oriented -- this role is a development path toward regional responsibility, and you're building the skills, credibility, and results to get there.