Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
Loading job details
Manager - Digital Platform Service Management & Transformation
- Posted
- 2MO AGO
About the role
About the Job
The Digital Platforms Service Management & Transformation Manager is responsible for ensuring the stability, availability, and operational readiness of application environments supporting key digital platforms. This role support end‑to‑end governance over production incident, change, and release activities, while proactively mitigating operational and regulatory risks. Effective coverage of this function is critical to minimising service disruptions, avoiding release delays, and maintaining confidence in the organisation’s digital platforms.
Key Responsibilities:
• Ensure high availability, reliability, and performance of application platforms.
• Lead response for incidents, ensuring timely resolution and stakeholder communication.
• Drive root cause analysis (RCA) and follow-through on corrective actions and ensure incident learnings and operational knowledge are captured and shared.
• Implement and maintain monitoring, alerting, and health-check mechanisms.
• Coordinate application releases across infrastructure, application, security and business teams with minimal downtime.
• Investigate complex production issues requiring deep business and functional understanding.
• Perform impact assessment across application platforms, products and services.
• Identify improvement opportunities to enhance operational efficiency and resilience.
• Ensure solutions and services in all environments comply with security, data protection, and regulatory policies.
• Support risk assessments, internal and external regulatory / compliance / audits.
We are looking for people who
• Embrace digital innovation and are passionate about creating seamless customer experiences across platforms.
• Think strategically and can translate business objectives into actionable digital solutions.
• Collaborate effectively with cross-functional teams, bringing clarity and alignment to complex projects.
• Are data-driven, able to use insights to guide decisions and continuously improve performance.
• Adapt quickly in a fast-paced environment and thrive on solving challenges creatively.
• Champion governance and compliance, ensuring security and trust in every customer interaction.
• Have knowledge on:
o Mobile technology, IoT, app ecosystem and APIs (preferably)
o Great Eastern's insurance processes, procedures, and policies
o Fundamentals of Business Analysis
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Native work locations: GE Centre (141_LOCATION) 1 Pickering Street#01-01 Great Eastern Centre Singapore , 048659
Primary location: SG-GE Centre
Job field: Singapore
Similar roles
Engineering Delivery Manager IIDeloitte
Configuration Management Engineer III (Drawing Model Reviewer)NASA Jet Propulsion Laboratory
Sr. Field Service EngineerDover · Austin
Sr. Inference Service SRE & Automation EngineerBitdeer · Singapore
Principal Engineer, Service DeliveryDell Technologies · Gurugram
Software engineer, one-week selection processBending Spoons S.p.A. · Warsaw