Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Location: Fond du Lac

Workplace Category: Onsite

Travel Required: None

Direct Reports: No

Pay Range:  62,800 – 90,500

Visa Sponsorship: Applicants must be currently authorized to work in the United States.  This position is not eligible for employment visa sponsorship now or in the future. 

Relocation:

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Customer Experience team, you will work with Dealers / Boatbuilders / Consumers to establish eligibility requirements for extended service Engine coverage and pricing/costing for different contract levels and coverage duration. Mercury Product Protection (MPP) is Mercury Marine’s factory-backed extended service contract for Mercury and MerCruiser products. It extends coverage beyond the standard Limited Warranty and helps cover repair costs for failures caused by certain defects in materials or workmanship after the factory warranty expires.

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:  

• Understand contract requirements and coverage options
• Knowledge of products across offering to explain coverage inclusion/exclusions
• Identify, research and resolve customer issues in a timely manner
• Work closely within the team and with other departments
• Participation in departmental and/or company projects including testing
• Provide customer support in all areas to ensure customer satisfaction
• Develop marketing materials to promote sale specials and promotions
• Regularly work with State Insurance Regulatory Agencies to ensure License paperwork is accurate
• Perform all other departmental related duties as assigned or requested

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• 1-3 years’ prior customer service experience
• High school diploma or equivalent required, college degree is highly preferred
• Excellent customer service skills
• Excellent phone etiquette and communication skills
• Detail oriented, ability to multi-task in a fast-paced, high volume call center environment
• Familiarity with company products and services
• Ability to manage 40-50 calls per day

  

Preferred Qualifications: 

• College degree in Business Management or related field
• Computer literacy, good troubleshooting skills, knowledgeable in Microsoft office
• Bi-Lingual (French/Spanish)

The hiring range for this position is $62,800 -90,500 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Mercury:  

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.   

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine

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Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.