The Enterprise Database Services Manager at UCSF leads a team responsible for the administration, performance, and security of all major enterprise database platforms, including Oracle, SQL Server, PostgreSQL, and Epic’s InterSystems IRIS. This position plays a key role in supporting UCSF’s clinical, academic, and research missions by ensuring database environments are reliable, secure, and compliant with institutional and regulatory standards. The ideal candidate is a strategic leader who thrives in a complex, mission-driven environment, excels in cross-functional collaboration, and is committed to continuous service improvement and operational excellence.

 

The Enterprise Database Services Manager will positively impact UCSF’s operations and culture by ensuring UCSF's enterprise level databases are operable, secure, efficient, and effective in service of the UCSF’s mission. This team member will advance the UCSF’s mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University’s vision while modeling UCSF’s culture and values.

 

Department Overview 

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue. 

 

The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not just for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

 

1.  

REQUIRED QUALIFICATIONS

• Bachelor’s degree, or equivalent combination of experience/training, in one of the following fields: computer science, information technology (IT), information systems (IS), software engineering, data science, data engineering, electrical engineering, or computer engineering.
• 7 years of experience in working in one or more of the following fields: Enterprise Database Administration and Engineering, platform/compute services, IT infrastructure, healthcare IT, or IT service management.
• 3 years of experience managing a team of technical professionals
• Advanced knowledge of Oracle and SQL Server administration, including installation, upgrades, patching, tuning, performance management, security, RAC clusters, and backup strategies.
• Advanced knowledge of MSSQL, PostgreSQL, and MySQL, including installation, tuning, security, patching, high availability configuration, and backup/recovery procedures.
• In-depth knowledge of Epic IRIS administration, including installation, upgrades, patching, tuning, performance, security, and backup/recovery procedures.
• Deep knowledge of Unix, Linux, and Windows operating systems, including basic administration functions, monitoring, and tools such as BigFix, Oracle Enterprise Manager (OEM), and ServiceNow.
• Demonstrated experience managing vendor relationships, including contract management, service evaluation, issue escalation, and successful partnership building in a technology environment.
• Proven track record in managing IT service delivery, including establishing on-call schedules, driving operational excellence, and consistently meeting or exceeding defined SLAs.
• Applies comprehensive knowledge of database systems necessary for strategic planning, technology assessment, and setting organizational direction.
• Proven skill in managing technical staff, including direct and indirect reports, within complex database teams.
• Significant experience in managing ongoing technology infrastructure acquisition and expansion, including the assessment and integration of emerging technologies in enterprise database environments.
• Understands technical concepts and core operating principles related to data communications, computer hardware, vendor IT products, and software.
• Knowledge of platforms such as PeopleSoft HCM and PeopleSoft Financials, including administration, upgrades, and performance tuning.
• Extensive experience in leading and managing technical and database teams.
• Applies skills and abilities related to managing internal information systems functions, data communications networks, and technology environments across campus, medical center, or administrative divisions. Adapts to new responsibilities as organizational needs evolve.
• Excellent oral and written communication skills, including the ability to present highly technical topics effectively to both technical and non-technical audiences.
• Applies strong knowledge of service delivery principles and practices.
• Demonstrates strong customer service skills, with the ability to triage and escalate issues as needed.
• Demonstrates highly developed written and verbal communication skills, including the ability to represent teams and convey complex technical information to diverse audiences.
• Demonstrates ability to establish and advance positive working relationships and strong rapport with team members, stakeholders, and customers.
• Demonstrates advanced organizational skills, including balancing competing priorities and supporting concurrent projects.
• Demonstrates highly advanced project management skills, including complex project delivery, delegation, tracking, managing others, and coaching on prioritization.
• Demonstrates exceptional problem-solving skills, with the ability to scope solutions, gather information, evaluate options, and act with integrity.
• Significant experience in providing inclusive leadership and advancing an environment valuing equity, diversity, inclusion, and belonging.
• Experience in leading change management activities and managing their impact across departments.
• Experience as an escalation point, solving complex technical and non-technical problems with budget, timeline, and resource implications.
• Demonstrates understanding of how decisions affect teams and the broader organization.
• Demonstrates ability to adapt, integrate, and modify existing programs or vendor products for University use.
• Demonstrates ability to manage and share technical knowledge within the team, ensuring accessibility and understanding among stakeholders.
• Demonstrates expert ability to think creatively and propose innovative ideas, including new technologies or processes.
• Demonstrates ability to work effectively and adapt in a fast-paced environment, responding quickly to changing priorities.

 

PREFERRED QUALIFICATIONS

• Bachelor’s degree in one of the following fields: computer science, information technology (IT), information systems (IS), software engineering, data science, data engineering, electrical engineering, or computer engineering.
• 10 years of experience in working in one or more of the following fields: Enterprise Database Administration and Engineering, platform/compute services, IT infrastructure, healthcare IT, or IT service management.
• 5 years of experience managing a team of technical professionals
• Experience in complex higher education and/or healthcare environments.
• MS SQL Certification
• Oracle Certification
• Epic ODBA Certification

 

 

% 

of time

Essential Function (Yes/No)

  Key Responsibilities

(To be completed by Supervisor)

25%

Yes

Enterprise Database Services

1. Manages the planning, design, and implementation of UCSF’s enterprise database services.
2. Oversees the security and integrity of UCSF’s enterprise database services.
3. Leads Epic capacity planning for 20+ production and non-production environments; develops hardware and database infrastructure to support critical patient care; possesses expertise in AIX, Linux, ECP tiering, storage, disaster recovery, IBM Enterprise Pools, and long-term/roadmap planning. Reviews annual on-premises, cloud, and hosted options, providing budget requirements.
4. Directs technical work on Oracle and SQL databases and maintains UCSF operational databases, which support departmental data needs, contain PHI, deliver patient care, and manage critical financial information, including Epic, PeopleSoft Financials, Hitachi data, UCPath, historical payroll data, and patient medical records.
5. Leads database performance tuning and recoverability for PeopleSoft and Epic enterprise systems, ensuring performance and disaster recovery objectives are met.
6. Collaborates with IT senior leadership to ensure the reliability and scalability of relational database services in alignment with business, academic, and healthcare needs. Develops the enterprise database strategy and multi-year roadmap. Supervises short- and long-term operations aligned with the database roadmap and broader IT strategy, including budget planning.
7. Manages the analysis of departmental needs, establishes priorities, and oversees feasibility studies, systems design, and implementation.
8. Develops and implements effective disaster recovery plans and procedures to support 24x7 service reliability, including designing backup systems, conducting regular disaster recovery tests to ensure system resilience, and leading recovery efforts during network failures or data breaches to minimize downtime and data loss.

20%

Yes

Leadership, Management, and Supervision

1. Leads, manages, and supervises the Enterprise Database Services team, providing guidance, direction, and mentorship; fosters a positive work environment; and ensures alignment of team goals with UCSF’s strategy and objectives.
2. Ensures compliance with Service Level Agreements (SLAs) and maintains resilient systems.
3. Establishes priorities for Enterprise Database Services.
4. Manages the professional development of team members, helping them set and achieve career goals. Fosters an inclusive environment that values diversity and creates a sense of belonging and appreciation. Leads by example, demonstrates ethics and accountability, actively promotes IT values and behaviors, and contributes to a culture of trust and transparency while driving best-in-class customer service through effective team engagement.
5. Handles personnel management tasks, including selecting, training, guiding, and evaluating staff; administers corrective actions as required; recommends salary actions, promotions, and terminations; and actively participates in recruitment and orientation.
6. Manages staff in accordance with HR and institutional policies and procedures. Participates in developing and monitoring operational and budget processes, staff FTE allocation, human resources, finance, and space planning.
7. Monitors daily department operations through subordinate supervisors, coordinating activities, and ensuring accountability in terms of costs, methods, and personnel.
8. Leads and oversees relationships with third-party database technology vendors, including contract negotiation, performance management, and evaluation of services to ensure alignment with UCSF’s business and technical needs.
9. Designs, implements, and manages an on-call rotation schedule for the database services team to ensure 24/7 operational support, timely incident response, and consistent service delivery.

10%

Yes

Problem Solving

1. Works closely with UCSF Platform Services, Infrastructure Services, and IT leadership to identify, implement, and support cost-effective, leading solutions for enterprise database services.
2. Interacts regularly with members of staff and units across the enterprise.

10%

Yes

Customer Service

1. Builds and maintains strong relationships with customers, partners, and stakeholders to ensure consistent, reliable service delivery to a range of university stakeholders.
2. Utilizes best practices established around user experience and support to make decisions and define future enterprise database priorities.
3. Monitors, reports, and ensures compliance with established Service Level Agreements (SLAs); proactively identify and address potential risks to meeting service commitments.
4. Oversee intake management processes for all database service requests, ensuring effective tracking, assignment, and timely response to support tickets and work initiatives.

10%

Yes

Continuous Improvement

1. Keeps up-to-date with changes in laws, regulations, and technologies that may affect enterprise database operations and informs senior management and staff.
2. Establishes and recommends changes to policies which affect the department.

10%

Yes

Project Planning and Management

1. Is responsible for the successful execution of complex enterprise database projects, ensures projects are delivered on time, within budget, and with the desired outcomes and impact on the organization's overall enterprise database plans.

2. Delegates tasks as needed and leverages the skills and experiences of team members.

3. Manages issues, projects, and initiatives of moderate scope, complexity, and impact.

10%

Yes

Communications and Training

1. Creates, updates, and maintains documentation of the enterprise database infrastructure, including architecture and design documentation, configuration and environment documentation, security and compliance documentation, and operational procedures. Manages and shares technical knowledge within the team and organization, ensuring information is accessible and understood by stakeholders.
2. Trains and mentors junior employees, guides them in understanding enterprise database processes, and provides hands-on training to maintain and enhance enterprise database systems.
3. Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.

4. Proactively communicates with other departments and central IT units within the organization to safely support UCSF’s enterprise database needs.

5%

Yes

Other

1. Actively contributes to promoting equity, diversity, and inclusion across the organization and UCSF’s campus.

2. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.

3. Maintains current knowledge of University policies and procedures; effectively, consistently, and fairly applies University and campus/division procedures for assigned areas and supervised team members; complies with University, campus, and division policies and procedures regarding privacy of information, authorized use of University resources, and the security of University systems and data.

4. Participates in an on-call rotation for high and critical 24x7 incident response as needed.

5. Performs other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.

100%

 (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)