Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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ETIC, IT Governance Consultant - Senior Manager
- Location
- Cairo
- Type
- Full time
- Posted
- 11D AGO
About the role
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Advisory - OtherManagement Level
ManagerJob Description & Summary
We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.Key Responsibilities:- Assess and enhance existing ITSM processes and governance structures
- Design and implement IT operating models aligned with business strategy
- Lead or support ITSM tool implementations and process automation
- Align ITSM practices with ITIL framework and ISO standards
- Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
- Collaborate with stakeholders across IT, Risk, Compliance, and Business units
- ITIL v4 Certification (Foundation or higher)
- Proven experience in ITSM implementation and optimization
- Strong background in IT Governance and Operating Models
- Familiarity with ISO/IEC 20000, ISO/IEC 27001, or similar standards
- Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
- Experience working with IT strategy and transformation initiatives
- Excellent communication, documentation, and stakeholder engagement skills
- Experience in regulated industries (e.g., banking, finance, healthcare)
- Knowledge of COBIT, TOGAF, or other governance frameworks
- Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
