About the Company

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.

About the Team

The Branch Head (HYD) – Health & Benefits will lead the H&B business for the branch with full accountability for P&L, driving sustainable revenue growth, client retention, and portfolio expansion.

This role combines strong business development capabilities with deep consultative expertise, positioning WTW as a trusted advisor to clients. The role holder will be responsible for growing the client portfolio through new client acquisition, expanding existing relationships via cross-line and advisory-led solutions, and building a high-performing, client-centric team aligned to WTW’s values and delivery standards.


Key Responsibilities

• Own and deliver the branch P&L for the Health & Benefits business, including revenue growth, profitability, and cost discipline.
• Drive new business acquisition through consultative selling, leveraging WTW’s differentiated advisory, analytics, and broking capabilities.
• Build a strong and sustainable pipeline, ensuring disciplined pursuit and conversion of opportunities.
• Identify and capitalize on market opportunities to expand WTW’s presence within the region.
• Contribute to overall India H&B growth strategy in alignment with regional and global priorities.

Client Leadership and Growth

• Act as a strategic advisor to clients, engaging at CXO level to deliver tailored Health & Benefits solutions.
• Drive high client retention through proactive engagement, value demonstration, and consistent delivery excellence.
• Expand client relationships through cross-sell and up-sell across WTW’s portfolio (health, risk, wellbeing, flexible benefits, global solutions, and specialty lines).
• Lead key client engagements including renewals, program redesign, benchmarking, and long-term benefits strategy.
• Serve as the escalation point for complex client matters, ensuring timely and effective resolution.

Sales and Solutioning Excellence

• Champion WTW’s advisory-led approach, integrating data analytics, market insights, and innovative solutioning into client conversations.
• Partner with specialty teams (e.g., Global Benefits Management, Wellbeing, Analytics, Risk & Broking) to deliver differentiated client outcomes.
• Drive solution-based selling rather than transactional placements, enhancing wallet share and client stickiness.
• Strengthen insurer and partner relationships to deliver optimal pricing, coverage, and service outcomes.

 

Team Leadership and Culture

• Build, lead, and inspire a high-performing team across client management, sales, and operations.
• Embed a culture of collaboration, accountability, and client centricity aligned to WTW values.
• Coach and develop team members to enhance consultative selling, technical expertise, and stakeholder management skills.
• Drive talent development, succession planning, and retention within the team.

Operational Excellence and Governance

• Ensure disciplined execution across renewals, placements, claims oversight, and client servicing.
• Drive consistency in delivery aligned to WTW’s global standards, tools, and methodologies.
• Ensure compliance with regulatory requirements, internal governance frameworks, and risk management protocols.
• Maintain data integrity across systems (e.g., CRM, revenue tracking, documentation platforms).
• Uphold strong governance with zero tolerance for compliance or E&O risks.

Market Positioning and Thought Leadership

• Represent WTW in the local market, strengthening brand visibility and credibility.
• Stay ahead of industry trends, regulatory developments, and emerging risks to provide forward-looking insights to clients.
• Contribute to thought leadership initiatives, client seminars, and market engagements.

Key Success Metrics

• Branch P&L (Revenue growth, profitability, cost management)

• New business wins and pipeline strength

• Client retention and portfolio growth

• Cross-line revenue and solution penetration

• Client satisfaction and engagement outcomes

• Team performance, capability development, and retention 

Qualifications and Experience

• MBA or equivalent professional qualification.

• 12–18 years of experience in employee benefits consulting, insurance broking, or advisory roles.

• Proven track record in P&L ownership, business development, and strategic client leadership.

• Strong consultative selling experience with ability to engage senior stakeholders.

• Demonstrated experience in leading teams within a matrixed organization.

• Deep expertise in Health & Benefits, including underwriting, program design, and market dynamics.

• Strong alignment with WTW’s advisory, analytics-driven, and client-first approach.

 

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Live video interview or in-person interview with hiring manager and team

Stage 3: Offer and onboarding

 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

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