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Job Category

Customer Success

Job Details

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Professional Services  |  Global Acceleration Hub  |  Customer Success

Position Summary

The Senior Director, Global Acceleration Hub – Revenue Cloud & Spiff Practice Leader is responsible for defining and scaling delivery acceleration, practice strategy, and workforce readiness for the Revenue Cloud and Spiff portfolio. This role operationalizes the Global Acceleration Hub model within the practice — closing the execution gap between product innovation and field delivery by turning proven methodologies, AI-enabled tooling, and reusable assets into predictable, scalable outcomes for customers.

Leading a team of product implementation experts, this role partners closely with Product, Engineering, Sales, Customer Success, Global Delivery, and Architecture teams to elevate delivery standards, channel field insights into product roadmaps, and rapidly scale new service capabilities and proven best practices across the organization.

Ultimately accountable for overall practice health, go-to-market alignment, and practice operating execution, this leader drives customer success, accelerates adoption, and fuels services growth while contributing reusable patterns and delivery intelligence into the broader  global organization.

Key Responsibilities

Practice Leadership

• Define and execute the strategic vision, priorities, and operating model for the Revenue Cloud and Spiff Professional Services Practice.
• Drive overall practice health, growth, scalability, and operational excellence.
• Establish annual business objectives, success metrics, and execution plans aligned to company priorities.
• Lead organizational planning, workforce strategy, and practice evolution.

Business Growth & Go-to-Market

• Partner with Sales leadership to develop go-to-market strategies that accelerate services adoption and customer success.
• Support strategic opportunities through executive engagement, solution strategy, deal support and customer advisory.
• Drive services bookings, pipeline growth, and revenue attainment while identifying new business opportunities.
• Collaborate across Product, Sales, Marketing, Customer Success, and Global Delivery to ensure a cohesive customer experience.

Customer & Executive Engagement

• Serve as an executive sponsor for strategic enterprise customers and key transformation initiatives.
• Build trusted advisor relationships with executive customer stakeholders, delivery, and system integrators.
• Lead executive governance discussions, risk management, escalation resolution, and business outcome planning.
• Represent the practice in executive briefings, customer events, and industry engagements.

Delivery Excellence

• Establish delivery best practices, governance frameworks, quality standards, and operational processes across the practice.
• Partner with delivery organizations to improve customer outcomes, consultant effectiveness, and project success.
• Ensure alignment between consulting methodologies, product capabilities, and customer transformation objectives.
• Drive continuous improvement initiatives using customer feedback, delivery insights, and operational metrics.
• Partner with the Global Delivery Center (GDC) to offload repeatable work and scale delivery capacity across onshore, offshore, and blended models.

Product & Innovation

• Partner with Product Management and Engineering to influence roadmap priorities through Voice of Services feedback.
• Identify emerging market trends and customer needs that shape future product direction and consulting offerings.
• Champion AI-driven capabilities and innovation across consulting methodologies and customer engagements.
• Ensure innovations developed by Global Delivery Transformation, Agentic Innovation teams, and GDCs are rapidly adopted within the Revenue Cloud and Spiff practice.
• Drive adoption of new products, accelerators, and repeatable solution frameworks.
•  Champion early-adopter programs and customer pilots that accelerate product maturity and customer value realization.

Talent & Organizational Leadership

• Lead, coach, and develop a high-performing leadership team across consulting, architecture, enablement, and practice operations.
• Foster a culture of collaboration, accountability, innovation, inclusion, and continuous learning.
• Build scalable enablement programs that increase consultant readiness, certifications, technical expertise, and leadership capability.

Cross-Functional Leadership

• Build strong partnerships across Sales, Product, Engineering, Customer Success, Support, Marketing,and Operations.
• Influence executive decision-making through data-driven recommendations and strategic planning.
• Lead complex cross-functional initiatives that improve customer experience and business performance.
• Represent the practice in executive planning, business reviews, and strategic organizational initiatives.

Required Qualifications

• 10+ years of leadership experience in professional services, consulting, or enterprise SaaS delivery, including senior leadership roles.
• Domain expertise in Revenue Cloud, Quote-to-Cash, Sales Transformation, and Enterprise SaaS platforms.
• Demonstrated experience building and scaling high-performing consulting or delivery organizations.
• Strong executive presence with the ability to influence senior level stakeholders internally and externally.
• Proven ability to translate complex delivery concepts into clear business terms for diverse audiences.
• Experience driving go-to-market strategy, business growth, and operational excellence.
• Familiarity with AI-enabled sales transformation, revenue operations, and digital transformation initiatives.
• Proven ability to lead through change while developing high-performing teams and delivering measurable business outcomes.

Preferred Qualifications

• Revenue Cloud, CPQ, Billing, or Incentive Compensation Management product experience 
• Experience operating within a Global Delivery Center (GDC) model to accelerate tool-based delivery.
• Experience building delivery playbooks, governance models, or reusable delivery assets.
• Experience leading community building initiatives to expand developer and implementation expertise.
• Professional Services leadership within a global technology organization.
• Experience partnering with global systems integrators and strategic consulting partners.

Leadership Characteristics

• TRUST: Demonstrates integrity, transparency, accountability, and sound judgment in all interactions.
• ADAPTABLE: Thrives in environments of ambiguity, complexity, and rapid change while maintaining focus and execution.
• BEGINNER’S MIND: Maintains curiosity, continuously learns, challenges assumptions, and seeks innovative approaches to solving problems.
• MULTIPLIER: Develops leaders, amplifies organizational capability, and creates opportunities for others to excel.
• STRATEGIC LEADER: Combines long-term vision with disciplined execution and strong business acumen.
• EXECUTIVE COMMUNICATOR: Communicates with clarity, confidence, and influence across all levels of the organization, including C-suite stakeholders.
• COLLABORATIVE: Builds strong partnerships across Product, Engineering, Sales, Customer Success, Professional Services, and Global Delivery organizations to achieve shared outcomes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $191,100 - $320,600 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $228,600 - $348,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.