Lead Technical Quality Assurance Engineer

Overview About Business Unit: Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to implement campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives. Role Summary: We are seeking a Test Lead – Martech Platforms with strong hands‑on expertise in test automation, Python, and Playwright, and a solid foundation in modern web technologies to drive end‑to‑end, regression, and cross‑browser testing across digital marketing platforms. This role goes beyond traditional testing, requiring a quality engineering mindset, the ability to validate AI driven and data‑centric systems, and close collaboration with product, engineering, data, and marketing teams. The Test Lead will be responsible for implementing scalable automation frameworks, integrating tests into CI/CD pipelines, improving test coverage and execution efficiency, and ensuring high‑quality, optimized digital customer experiences across Martech solutions. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Lead and mentor team, providing guidance, support, and feedback to ensure high productivity and professional growth. Develop automation to solve quality and delivery problems through automation, APIs, data, and AI-enabled approaches. Design, build, and maintain scalable test automation frameworks leveraging Python and Playwright; extend and optimize existing automation suites to increase test coverage, improve execution efficiency, and reduce flaky failures across end‑to‑end and regression scenarios. Use advanced SQL skills to query databases for data validation and testing. Write complex SQL queries to validate data transformation and integration. Identify and prototype AI/agentic use cases across testing, failure analysis, data validation, defect investigation, and workflow automation. Demonstrated interest or hands-on experience applying GenAI/LLMs to engineering, quality engineering, automation, or developer productivity problems. Identify, document, and prioritize defects. Work closely with development teams to ensure timely resolution and re-testing of defects. Collaborate with multi-functional teams, including developers, product managers, and business analysts, to understand requirements, clarify ambiguities, and provide insights. Mentor junior developers and contribute to a culture of continuous learning and improvement. Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 7+ years of experience in software testing, with significant expertise in both manual and automated testing. Strong understanding of software development and testing methodologies, Estimations, tools, and processes. Proficiency in test automation tools – (Python, Playwright, PyTest/BDD/Keyword driven/Robot framework) Experience with performance and security testing tools (e.g., JMeter, LoadRunner, OWASP tools) is a plus. Strong communication and interpersonal skills to work effectively with different stakeholders. Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities. Strong database skills (SQL, PL/SQL, Data Warehousing concepts, ETL). Hands-on experience with DevOps practices (CI/CD pipelines, GitHub, VSTS). Exposure to digital marketing platforms, customer data platforms (CDPs), or loyalty systems is a plus. Familiarity with Agile methodologies and tools like Jira, Confluence. Preferred Qualifications Strong ETL and Data warehousing skills/experience is added advantage Exposure to modern GenAI and AI engineering patterns, such as LLM APIs, Retrieval-Augmented Generation (RAG), agentic workflows, Model Context Protocol (MCP), prompt engineering, or similar emerging approaches. Knowledge of Digital Marketing platforms (Adobe Experience cloud, Salesforce Marketing Cloud, GCP, etc.). Understanding of data privacy regulations (GDPR, CCPA) and ethical AI practices. Consulting experience or client-facing roles in martech or digital transformation projects. Personal Attributes Strategic thinker with a consultative approach to problem-solving. Strong communication and stakeholder management skills. Passion for innovation, automation, and delivering business value through technology. Self-starter with a growth mindset and adaptability to evolving tech landscapes. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.