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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sr. Account Partner / Account Partner Director, Professional Services — Manufacturing

The Account Partner owns the Professional Services relationship for a portfolio of Salesforce's most strategic manufacturing accounts. This is a quota-carrying, bookings-driven role: you will drive PS pipeline growth, shape engagement strategy, and close services deals while ensuring customer goals stay tightly aligned with Salesforce PS offerings — including AI and agentic transformation initiatives. You will partner across License Sales, Customer Success, Solution/Delivery, and executive leadership to deliver a coordinated "One Salesforce" approach, and you will be measured primarily on PS portfolio growth.

Key Responsibilities

Own bookings and pipeline growth on assigned strategic accounts — driving deal strategy, forecasting, and closing to hit quota.

Lead and coordinate the end-to-end customer relationship, acting as the connective tissue between the Customer, License Sales, Solution/Delivery, and Customer Success teams.

Build executive credibility with customer senior business and IT stakeholders to shape transformation strategy - influencing and aligning on ambitious digital and AI/agentic initiatives, not just reacting to them.

Drive the identification, qualification, and closure of Professional Services opportunities including implementation and advisory engagements.

Coordinate across License Sales, Product/Solution, and Customer Success teams — driving alignment through influence and relationship strength without formal authority — to run unified account pursuits.

Proactively spot risk across active engagements and partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery.

Identify and pursue expansion opportunities within existing accounts, deepening the Salesforce footprint and growing services revenue.

Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.

Maintain a strong, current understanding of manufacturing industry trends, Salesforce platform capabilities (including AI, Data Cloud, and Agentforce), and how they apply to customer business outcomes.

Required Qualifications

Experience leading agentic/AI, customer experience, digitization, or sales/service/marketing transformation pursuits, with a bias towards rapid delivery of outcomes using AI-driven approaches. Salesforce platform experience preferred.

Experience selling and/or delivering Professional Services in a Salesforce ecosystem or Global System Integrator (GSI) environment.

Proven ability to act as a trusted advisor and strategic services seller — driving new engagements and expanding existing customer relationships, with a track record of exceeding bookings/quota targets.

Strong sales process discipline: forecasting rigor, deal progression, and executive-level client engagement.

Demonstrated ability to coordinate across sales, delivery, product, and customer success teams in a matrixed environment — driving alignment through influence rather than authority.

Help customers chart digital and agentic/AI transformation roadmaps, with credibility on emerging technology — not just delivery process.

Excellent communication, negotiation, and presentation skills, with executive presence appropriate for engagement with senior leaders.

Willingness to travel as needed.

Preferred Qualifications

Prior delivery and hands-on consulting experience with the Salesforce platform (Sales Cloud, Service Cloud, Industry Clouds, MuleSoft, Tableau, Data Cloud) - beyond just selling it.

Experience driving thought leadership engagements that build market presence.

Executive presence with a track record of engaging and influencing senior business and IT leaders.

Manufacturing or industrial domain expertise.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $155,545 - $244,465 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $171,080 - $268,840 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.