The Supervisor of Receiving and Mailroom is responsible for the management, coordination and oversight of the activities of the Receiving and Mailroom operations at Mount Sinai West Hospital.

Education Requirements: Associate Degree or Equivalent Experience; Bachelor?s Degree preferred

Experience Requirements: Minimum Four years? experience in Materials Management; Receiving & Mailroom experience preferred
 

Non-Bargaining Unit, 521 - Receiving - MSH, Mount Sinai Hospital

1.    Plans and ensures successful work schedules and assignments of both Receiving and Mailroom staff in performance of their duties.
2.    Monitors performance of assigned staff to meet production goals
3.    Provides feedback to Manager of Materials Management on all aspects of operations, staff productivity and budget variances.  
4.    Develops cost savings/labor savings measures when required.  Ensures regulatory compliance for all surveys.
5.    Establishes and maintains policies and procedures relating to hospital receiving and mail handling control applications. 
6.    Maintains and orders appropriate stock levels of inventoried products in support of Receiving and Mailroom operations.  Ensures that all equipment assigned to Receiving and Mailroom is maintained and in serviceable condition
7.    Ensures that area is kept neat, orderly and that all equipment is secured from damage and loss
8.    Supports oversight of outside vendors as needed to ensure safety and surety of hospital assets ad appropriate confidentiality of information
9.    Trains staff of all appropriate inventory control applications. 
10.    Prepares and furnishes reports on volume activity and staff productivity.  Advises manager of changes in resource needs. 
11.    Participates in Labor Relations activities, including disciplinary actions, grievance, arbitrations and terminations. 

General Skills and Competencies                                    
•    Excellent written and oral communication skills
•    Exceptional attention to detail and accuracy
•    Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

1.    Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
2.    Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
3.    Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
4.    Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
5.    Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
6.    Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
7.    Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
8.    Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
9.    Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
10.    Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
11.    Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness.
12.    Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
13.    Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
14.    Compliance - Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property.  Identifies contingency plans for potential risks.