Lead Quality Engineer, Member Experience (Web and Mobile)

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is looking for a Lead Quality Engineer to be the technical lead for quality engineering across the teams that build the consumer experience for our members on mobile and web. You will work with a group of QA engineers, including onshore, nearshore, and offshore partners, embedded across those product engineering teams. Together they stand behind everything our members touch: the web and mobile experience, the APIs that power it, and the performance that makes it feel effortless.

This is a deeply hands-on role. You will set the technical direction for regression, automation frameworks, and test data, and then get into the work yourself: building, debugging, and leading by example. You will also drive adoption, so that the frameworks and practices you build are used consistently across every team you support.

AI-enabled workflows are central to how we want this team to operate. Our engineers are shipping faster with AI coding tools, and quality has to keep pace. You will use AI heavily in your own work and help every QA engineer on the team do the same, while keeping the rigor a regulated financial environment demands.

What You'll Do

• Serve as the technical lead for about a dozen QA engineers across the product engineering teams building our member-facing mobile and web experience, setting priorities, coaching, reviewing work, and keeping practices consistent 

• Own the regression strategy and execution for our member digital experience, keeping suites fast, reliable, and focused on real customer risk 

• Design, build, and evolve shared automation frameworks for web, mobile, API, and performance testing, and drive their adoption across every team 

• Dig into how data flows through our systems, and use that understanding to design and build test data creation and management systems that give teams reliable, realistic, and production-safe data 

• Build and run performance testing practices, including load, stress, and baseline monitoring, and partner with engineering to act on the results 

• Make AI-enabled flows part of daily work: AI-assisted test generation and maintenance, self-healing automation, intelligent test selection, failure triage, and risk analysis. Measure what actually saves time and catches defects 

• Set standards for validating AI-generated code and tests, including where human review is required 

• Stay hands-on wherever the work needs it, from debugging a flaky pipeline to building a framework feature to pairing on a hard test problem 

• Work closely with product managers, engineers, and designers to bring quality into requirements, design, and delivery early 

• Coordinate effectively with offshore and nearshore QA partners, with clear handoffs, shared standards, and strong communication across time zones 

• Provide release readiness input and go/no-go recommendations based on risk-based testing, and maintain CI/CD quality gates that reduce escaped defects as the pace of change grows 

• Raise tooling, environment, and infrastructure needs with platform partners and push to get them solved 

• Track a focused set of quality metrics, such as escaped defects, flaky test rate, regression cycle time, and coverage, and use them to decide where to invest 

About You

• 8+ years of quality engineering or test automation experience, including 2+ years leading, mentoring, or directing the work of QA engineers across multiple teams (formal or informal) 

• Strong hands-on automation skills for web and mobile applications and the APIs behind them, using tools such as Playwright, Selenium WebDriver, Appium or Detox, and JUnit, in Java and/or JavaScript/TypeScript 

• Experience building shared automation frameworks and driving adoption across multiple teams 

• Hands-on experience with performance testing tools and approaches 

• Strong data skills: you can read schemas, write SQL, and have built or managed test data creation and management solutions 

• Hands-on experience using AI tools to improve testing outcomes, with real examples of what worked and what didn't. You understand the limits of AI and where human judgment matters most 

• Experience with CI/CD pipelines for test automation (Jenkins or equivalent), plus JIRA and Git 

• Experience working with distributed teams, including offshore and nearshore QA partners 

• Good judgment balancing delivery speed, customer experience, quality, and risk, and the ability to communicate risks and tradeoffs clearly to engineers, product partners, designers, and leadership 

• Bachelor's degree or equivalent combination of education and experience 

Preferred 

• Experience testing regulated financial applications, especially consumer lending or banking 

• Experience with mobile-first consumer products, including iOS and Android release processes 

• Experience with a test management tool such as Qmetry or TestRail 

• Familiarity with AWS, Kubernetes, and relational databases such as MySQL, Postgres, or Oracle 

• Experience with accessibility and visual testing 

• Experience with AI coding assistants and agentic workflows in an engineering setting 

 

Work Location  

San Francisco 

 

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.  

 

Time Zone Requirements  

Local hours (PT) 

 

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. 

 

Travel Requirements  

As needed travel to Happen Bank offices and/or other locations, as needed.  

 

Compensation  

The target base salary range for this position is 160,000-180,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). 

 

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.  

 

#LI-Hybrid 

#LI-JH1 

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com. 

 

Notice on AI Tool Use 

 

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us.  We will use this information to evaluate your application for employment.

 

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes.  For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.