JOB TITLE

Quality Assurance Improvement Assistant Manager 

WHAT YOU WILL DO

Develop and implement quality assurance processes and procedures to ensure customer satisfaction and minimize quality costs. 

Monitor and analyze customer complaints and develop action plans to address identified issues. 

Work closely with the service team to ensure quality assurance is incorporated into all aspects of service delivery. 

Conduct regular quality audits and inspections to ensure adherence to established standards and procedures. 

Develop and deliver training programs to educate employees on quality assurance processes and procedures. 

Collaborate with other departments and suppliers to develop and implement cross-functional quality improvement initiatives. 

Keep up-to-date with industry trends and developments to continuously improve quality assurance processes and procedures. 

Lead supplier factory inspections and part analysis to identify quality issues and drive improvements. 

As quality engineer collaborate with suppliers to develop and implement corrective and preventive actions to address identified quality issues . 

Visit dealerships to investigate and identify specific instance of customer complaints and work to identify root causes as quality engineer. 

Develop and maintain quality metrics and KPIs to track progress and drive continuous improvement. 

Checks the field’s TSB and creates its own TSB once the field campaign is determined. 

HOW WILL YOU MAKE AN IMPACT

HMGMA is the abbreviation of Hyundai Motor Group Metaplant America. It is Hyundai Motor Group's first dedicated EV mass-production plant and is an innovative plant with cutting-edge production technology applied. 

WHAT YOU WILL BRING TO THE ROLE

Required: 

Bachelor’s degree in Engineering or related field. 

Minimum of 5 years of experience in quality assurance within the automotive industry. 

Strong analytical skills and attention to detail. 

Excellent communication and interpersonal skills. 

Ability to work effectively in a team environment. 

Knowledge of automotive industry quality standards and regulations. 

Proficient in MS office and other relevant software.  

Preferred: 

Experience leading related departments to carry out projects.  

Travel Requirement 

Domestic / International travel required. 

WHAT HYUNDAI CAN OFFER YOU

•    HMGMA offers opportunities for growth, work flexibility, competitive pay, and benefits.
•    HMGMA benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.

OTHER DETAILS

•    FLSA Classification: Exempt/Salary 

Attendance:
Regular attendance is an essential function of the job.

Language Proficiency:
Strong command of the English language (written and spoken) is essential for safety, communication, documentation, and collaboration across the organization.

Physical Demands
While in Office:
This position is primarily sedentary and requires working at a desk and computer for extended periods. Responsibilities may include:
•    Occasional lifting of office supplies (up to 15 pounds)
•    Frequent use of hands and fingers for typing and handling documents
•    Ability to sit, stand, and walk within the office environment as needed
When in Production Area (if applicable):
•    Standing, walking, bending, and reaching for extended durations
•    Repeated lifting, carrying, pushing, or pulling of materials and products (up to 25–30 pounds)
•    Manual dexterity for handling power tools, machinery, or production equipment
•    Working in environments that may be noisy, hot, or require the use of personal protective equipment (PPE)
•    Ability to climb ladders or stairs and operate equipment safely and effectively
•    Capability to learn and work on multiple production processes, as required
•    Adequate visual and auditory abilities to identify safety hazards and communicate clearly
•    Consistent and punctual attendance
•    Ability to collaborate and perform effectively in a team-oriented environment

HMGMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.