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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

About the Role
The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors — using strong solution, technical, and product knowledge, plus industry and consulting experience — to deliver customer ROI.

Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution.

Your Impact — Responsibilities

• Become a highly certified and recognized Salesforce expert
• Help clients consistently meet/exceed goals and metrics
• Contribute to customer success through front- and back-end solution development and release management
• Deliver high client satisfaction (CSAT)
• Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
• Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
• Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
• Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
• Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
• Proactively identify and manage risk areas through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
• Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues

Minimum Qualifications

• 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
• Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
• Experience with Waterfall and/or Agile methodologies
• Self-starter with proven results leading customer/partner success across front- and back-end architecture, development, release management, and change management
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
• Polished speaker able to evangelize best practices at various organizational levels
• Genuine interest in studying new technologies and pushing the limits of existing ones
• Strong written and verbal communication skills, tailored to the audience
• Strong presentation skills — able to present and defend a point of view to varied audiences
• Willingness to travel to client sites (avg. 25%, may vary by engagement)
• Bachelor's degree in Computer Science, Software Engineering, Business, or related field

Certifications
Helpful to have Salesforce.com product certifications before joining. Expected to earn these within the first 3 months:

• Certified Platform App Builder
• Certified Platform Developer I
• Salesforce Certified Agentforce Service Consultant
• Salesforce Certified Agentforce Sales Consultant
• Certified Agentforce Specialist
• Certified Sharing & Visibility Designer
• Certified Integration Architect

Preferred Qualifications — Leadership Qualities

• Passion: Passionate about customer success
• Beginner's Mind: Always learning, open-minded, a great listener, hands-on
• Thought Leader: Strong point of view and executive presence — confident, not arrogant, a great storyteller
• Urgency: Moves fast and drives business value and results
• Ohana: Embodies Aloha culture — a team player with a generous heart
• Trust: Trusts the company's core values
• Adaptable: Excels amid high uncertainty and change

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.